E-commerce Customer Care Expert

2 months ago

Nottingham, Nottingham, United Kingdom VF Corporation Full time

Job Summary

VF Corporation is seeking a highly skilled Customer Care Advisor fluent in German to join our Customer Service Team in Nottingham. As a key contact for our customers, you will be responsible for delivering exceptional service and support through various communication channels.

Key Responsibilities

  • Communicate with customers to provide outstanding service and support
  • Build rapport with customers to help them with enquiries, including order taking, product information, tracking deliveries, returns, sizing, and quality queries
  • Discuss new products and manage multiple tasks to promptly resolve customer queries
  • Identify ways to improve processes to enhance sales, brand loyalty, and customer service and experience
  • Update computerized systems and work with marketing, retail, and other teams to further improve customer service and satisfaction

Requirements

  • Fluent in German and English, able to communicate both verbally and in writing in a clear and concise manner
  • Customer-focused to achieve the best results for customers and the business
  • Flexible to meet the changing needs and varying deadlines of our business
  • Able to work to customer service measures, metrics, and KPIs within a service-targeted environment

What We Offer

  • A supportive feedback-based culture where respect and integrity guide us in what we do
  • An inclusive international environment where people of diverse backgrounds, lifestyles, and nationalities love working together
  • Be part of an iconic lifestyle brand in a multi-brand, multi-country organization
  • 50% employee discount on all VF brands both in-store and online
  • Subsidized canteen and break-out areas offering complimentary hot drinks
  • Health Shield membership and access to numerous health and wellbeing initiatives
  • Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice
  • 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
  • 12% contributory smart pension scheme (8% on us, 4% from you)
  • Cycle to work scheme
  • Free secure onsite parking and discounts with local public transport

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