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DWP Executive Officer

2 months ago

Blackpool, Blackpool, United Kingdom Department for Work and Pensions Full time
Job Description

We are seeking a highly skilled and experienced Benefits Decision Maker to join our team at the Department for Work and Pensions. As a Benefits Decision Maker, you will be responsible for making decisions on benefits entitlements, working closely with customers to understand their individual circumstances and providing clear explanations of decisions.

Key Responsibilities
  • Examine facts and evidence to make decisions on benefits entitlements
  • Conduct Mandatory Reconsiderations and prepare appeals for the Tribunal Service
  • Provide accurate statistics and collect information to support planning
  • Make complex benefit decisions and obtain further information as needed
  • Work independently and at pace to manage your own workload
Person Specification
  • Strong written and verbal communication skills
  • Ability to collate and analyse information, ask the right questions, and solve problems
  • Good listening skills and ability to express empathy
  • Sound judgement and objective thinking
  • Self-starter with ability to work independently and stay organised
  • Team player with ability to collaborate with colleagues
Behaviours
  • Communicating and Influencing
  • Managing a Quality Service
  • Making Effective Decisions
Benefits

As a Benefits Decision Maker, you will be part of a dynamic team that is committed to providing excellent customer service. You will have access to a range of benefits, including:

  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Flexible working arrangements
  • Access to training and development opportunities
  • Opportunities to work with a diverse range of customers

We are an inclusive and diverse employer, and we welcome applications from candidates from all backgrounds. If you are passionate about making a difference in people's lives and have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity.