Resource Coordinator
4 weeks ago
Position Summary
Join our operational support and demand team at The Portfolio Group, where you will play a vital role in ensuring optimal resource allocation for our teams. This position involves managing short-notice coverage, addressing concerns with management, handling client communications, and delivering precise reporting on a daily and weekly basis. This role requires your presence in the office during standard business hours, Monday through Friday.
Your primary responsibilities will include:
- Monitoring Advisor availability through our telecommunication systems to assess individual performance codes.
- Maintaining an abandon call rate below 0.80% while achieving an SLA target exceeding 99%.
- Ensuring service metrics are upheld by accurately queuing and assigning tasks.
- Supporting the Leadership team with comprehensive reporting on a daily, weekly, monthly, and quarterly basis.
- Coordinating annual leave requests within departmental limits.
- Managing inbound calls to mitigate overflow and reduce abandon rates.
- Understanding customer needs and scheduling timely call-backs.
- Setting clear expectations for service excellence by communicating timelines to clients.
A strong background in customer service will greatly benefit you in this position, along with:
- Exceptional organizational and decision-making abilities.
- Proficient knowledge of the Microsoft Office suite.
- The capability to excel in a dynamic and fast-paced work environment.
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Program Coordinator
4 weeks ago
Hinckley, Leicestershire, United Kingdom Omega Resource Group Full timeJob OverviewPosition: Program CoordinatorCompany: Omega Resource GroupIndustry: Automation and Machinery SolutionsOmega Resource Group is a prominent specialist in system integration for automation solutions, particularly within the Food and Beverage and Parcel Distribution industries, serving clients globally.Key Responsibilities:Oversee and manage all...
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Human Resources Coordinator
1 week ago
Hinckley, Leicestershire, United Kingdom Coulter Elite Resourcing Full timeJob DescriptionJob Title: HR AdministratorCompany: Coulter Elite ResourcingLocation: HinckleySalary: £25,000We are seeking an experienced Human Resources Coordinator to provide bespoke HR documentation support to a wide range of industries. As an HR Support Specialist, you will be responsible for setting up company policies, contracts, and handbooks.The...
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Human Resources Coordinator
1 week ago
Hinckley, Leicestershire, United Kingdom Coulter Elite Resourcing Full timeJob DescriptionJob Title: HR AdministratorCompany: Coulter Elite ResourcingLocation: HinckleySalary: £25,000We are seeking an experienced Human Resources Coordinator to provide bespoke HR documentation support to a wide range of industries. As an HR Support Specialist, you will be responsible for setting up company policies, contracts, and handbooks.The...
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Resource Management Coordinator
4 weeks ago
Hinckley, Leicestershire, United Kingdom The Portfolio Group Full timePosition Overview Join our operational support and demand team at The Portfolio Group, where your role will be pivotal in ensuring optimal resource allocation for our teams. This position involves managing short-notice coverage, addressing concerns with management, handling client communications (including scheduling callbacks), and delivering precise...
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Human Resources Coordinator
3 days ago
Hinckley, Leicestershire, United Kingdom Coulter Elite Resourcing Full timeJob OpportunityHR AdministratorCoulter Elite Resourcing£25,000We are seeking an experienced HR Administrator to provide bespoke HR documentation support to a wide range of industries.The ideal candidate will have a strong understanding of company policies, contracts, and handbooks.Key Responsibilities:Support the development and implementation of HR...
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Human Resources Coordinator
1 day ago
Hinckley, Leicestershire, United Kingdom Coulter Elite Resourcing Full timeJob OpportunityHR AdministratorCoulter Elite Resourcing£25,000We are seeking an experienced HR Administrator to provide bespoke HR documentation support to a wide range of industries.The ideal candidate will have a strong understanding of company policies, contracts, and handbooks.Key Responsibilities:Support the development and implementation of HR...
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Human Resources Coordinator
1 day ago
Hinckley, Leicestershire, United Kingdom Coulter Elite Resourcing Full timeJob OpportunityHR AdministratorCoulter Elite Resourcing£25,000We are seeking an experienced HR Administrator to provide bespoke HR documentation support to a wide range of industries.The ideal candidate will have a strong understanding of company policies, contracts, and handbooks.Key Responsibilities:Support the development and implementation of HR...
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Marketing Coordinator
3 days ago
Hinckley, Leicestershire, United Kingdom Triumph Full timeMarketing & Events CoordinatorTriumph Motorcycles is seeking a highly skilled Marketing & Events Coordinator to join our UK and Ireland Marketing team. As a key member of our team, you will be responsible for planning, coordinating, and executing UK consumer events, as well as supporting the Marketing team with other marketing activities.Key...
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Marketing Coordinator
3 days ago
Hinckley, Leicestershire, United Kingdom Triumph Full timeMarketing & Events CoordinatorTriumph Motorcycles is seeking a highly skilled Marketing & Events Coordinator to join our UK and Ireland Marketing team. As a key member of our team, you will be responsible for planning, coordinating, and executing UK consumer events, as well as supporting the Marketing team with other marketing activities.Key...
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Senior Project Management Leader
4 weeks ago
Hinckley, Leicestershire, United Kingdom Omega Resource Group Full timePosition Overview:As a Senior Project Management Leader, you will oversee the successful execution of projects within the automation, conveyor, and machinery sectors. Your role will be pivotal in ensuring that projects are delivered on time, within budget, and to the highest standards of quality.Company Background:Omega Resource Group is a prominent system...
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Engineering Project Coordinator
4 weeks ago
Hinckley, Leicestershire, United Kingdom SF Recruitment (Leicester) Full timePosition OverviewRole: Engineering Project CoordinatorWe are looking for a dedicated and proficient Engineering Project Coordinator to oversee the design and implementation of a set of components within the Automotive sector. The ideal candidate will be responsible for ensuring that these components are delivered in alignment with the agreed parameters of...
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Logistics Operations Coordinator
7 days ago
Hinckley, Leicestershire, United Kingdom Octopus Energy Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Logistics Operations Coordinator. This is a hands-on role that will involve coordinating the warehouse and transport logistics teams to ensure the efficient running of distribution and transport operations for Octopus Energy Services.Key...
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Logistics Operations Coordinator
7 days ago
Hinckley, Leicestershire, United Kingdom Octopus Energy Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Logistics Operations Coordinator. This is a hands-on role that will involve coordinating the warehouse and transport logistics teams to ensure the efficient running of distribution and transport operations for Octopus Energy Services.Key...
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Client Relations Coordinator
4 weeks ago
Hinckley, Leicestershire, United Kingdom Coulter Elite Resourcing Full timeClient Relations CoordinatorLocation: HinckleySalary: £23,000Overview:Are you a skilled Client Relations Coordinator seeking to advance your career? This opportunity may align perfectly with your aspirations. Coulter Elite Resourcing is currently in search of a Client Relations Coordinator to become part of a reputable organization.Key Responsibilities:1....
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Logistics Operations Coordinator
1 day ago
Hinckley, Leicestershire, United Kingdom Octopus Energy Full timeAbout the RoleWe're seeking a highly organized and detail-oriented individual to join our team as a Logistics Operations Specialist. As a key member of our distribution centre operations team, you will play a critical role in ensuring the efficient running of our warehouse and transport logistics operations.Key ResponsibilitiesSupport the Warehouse and...
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Logistics Operations Coordinator
1 day ago
Hinckley, Leicestershire, United Kingdom Octopus Energy Full timeAbout the RoleWe're seeking a highly organized and detail-oriented individual to join our team as a Logistics Operations Specialist. As a key member of our distribution centre operations team, you will play a critical role in ensuring the efficient running of our warehouse and transport logistics operations.Key ResponsibilitiesSupport the Warehouse and...
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Marketing & Events Coordinator
2 weeks ago
Hinckley, Leicestershire, United Kingdom Triumph Careers Full timeJob Summary:The Marketing & Events Coordinator is a key role within the UK and Ireland Marketing team at Triumph Motorcycles. The successful candidate will be responsible for planning, coordination, and execution of UK consumer events, as well as supporting the Marketing team with other marketing activities.Key Responsibilities:Plan and execute UK consumer...
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Logistics Operations and Systems Coordinator
1 week ago
Hinckley, Leicestershire, United Kingdom Octopus Energy Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Logistics Operations and Systems Coordinator. As a key member of our distribution centre operations team, you will play a critical role in ensuring the smooth and efficient running of our warehouse and transport logistics operations.Key...
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Logistics Operations and Systems Coordinator
1 week ago
Hinckley, Leicestershire, United Kingdom Octopus Energy Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Logistics Operations and Systems Coordinator. As a key member of our distribution centre operations team, you will play a critical role in ensuring the smooth and efficient running of our warehouse and transport logistics operations.Key...
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Logistics Operations Coordinator
4 days ago
Hinckley, Leicestershire, United Kingdom Octopus Energy Full timeAbout the RoleWe're seeking a highly skilled and organized individual to join our team as a Logistics Operations Specialist. As a key member of our distribution centre team, you will play a critical role in ensuring the efficient running of our operations.Key ResponsibilitiesSupport the Warehouse and Transport operations teams to achieve exceptional service...