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Fleet Operations Specialist

2 months ago

Fleet, Hampshire, United Kingdom Simplicity Group Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our fleet support team as a Fleet Operations Specialist.

This role involves handling incoming calls and emails, meeting team KPIs while providing excellent customer service. We will cater and provide training for a deep understanding of our fleet telematics and vehicle CCTV products.

Key Responsibilities
  • Provide technical troubleshooting, training, and remote assistance to ensure seamless operations for our clients.
  • Collaborate closely with internal teams and maintain meticulous records.
  • Stay updated on procedures and contribute to process improvement.
  • Offer technical fault analysis and provide training to both new and existing customers.
  • Assist engineers remotely with tasks such as commissioning, testing, and updating web portals post-installation.
  • Monitor the performance of installed software and hardware products to ensure smooth operations for our clients.
Requirements
  • PC literate with proficiency in Microsoft Office.
  • Strong work ethic, excellent communication skills, and the ability to work well under pressure.
  • Meticulous and organized approach.
What We Offer
  • Coaching and employee development programs to support your career growth.
  • Modern office environment with excellent company culture.
  • Team incentives, including team-building outings.
  • Pension scheme Group Life Assurance.
  • Bupa Complete Private Medical.
  • Access to Yulife Platform.
  • 24/7 Access Virtual GP.
  • Employee Assistance Programme access to Mental Health Counselling with full confidentiality.
  • Redeem Gift Vouchers for Retail Giants such as Amazon, ASOS, Nike.
  • Much more.
  • Additional Holidays based on service length.
  • Bike to Work Scheme.
About Us

At Simplicity Group, we place great emphasis on our company culture. We believe that teamwork is essential to our success and strive to foster a supportive and collaborative environment. As a company that invests in its employees, this is a rare opportunity to join a dynamic and high-performing team where personal growth and development are encouraged.

Equal Opportunities

Simplicity Group Ltd is committed to equal employment opportunities and considers all individuals for employment regardless of their background, with a focus on merit and qualifications for the job. All candidates will be subject to necessary identity, security, and reference verifications as part of the recruitment process. The company respects the privacy of all individuals and handles personal data in accordance with General Data Protection Regulation (GDPR) and related best practices. The processing of personal data is carried out in compliance with Simplicity Group Ltd's recruitment processes.