Technical Support Team Supervisor
4 weeks ago
We are seeking a dedicated Technical Support Team Supervisor to oversee our service desk operations. This is a daytime position, operating Monday to Friday, ensuring a stable work-life balance.
About UsAt KP Snacks, we pride ourselves on creating delicious snack brands, including Hula Hoops, McCoy's, Pombear, KP Nuts, Butterkist popcorn, Tyrrells, and Popchips.
Benefits- Bonus Scheme
- Medicash Health Cash Plan
- KP Pension Plan – matching contributions up to 7% of salary, including life assurance and income protection
- 25 Days Holiday
- Additional Holiday for 5 years of service
- Annual salary review
- MyGym Discounts
- Holiday Buy option (up to 5 additional days per year)
- Cycle to Work scheme
- Company Sick Pay (once eligible)
- Access to Digital GP services
- Best Doctors - second medical opinion service
- KP4ME - an online platform for benefits, discounts, and wellbeing resources
As the Technical Support Team Supervisor, you will play a vital role in leading the service desk team. Your responsibilities will include:
- Overseeing daily operations and ensuring high-quality service delivery
- Managing and mentoring team members to foster a collaborative environment
- Identifying areas for improvement and implementing effective solutions
- Coordinating maintenance planning and scheduling to minimize downtime
- Preparing and updating maintenance schedules in line with annual plans
We are committed to an inclusive recruitment process that attracts diverse talent. Our comprehensive program addresses various diversity topics to promote an inclusive workplace.
Please ensure your application clearly demonstrates the relevant skills and experiences we are looking for, with supporting evidence.
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