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Technical Support Lead
2 months ago
About the Role:
Oscar Associates (UK) Limited is seeking an experienced Technical Support Lead to join their team in Leicester. As a Technical Support Lead, you will be responsible for providing technical support and guidance to the company's software applications.
Key Responsibilities:
- Provide technical support and guidance to the company's software applications
- Troubleshoot software issues and resolve technical problems
- Collaborate with the development team to identify and resolve technical issues
- Develop and maintain technical documentation and knowledge base
- Provide training and support to new team members
Requirements:
- 2 years' commercial experience in a technical role
- Excellent communication and customer service skills
- SQL Server experience
- Strong people management skills
About the Company:
Oscar Associates (UK) Limited is a technology business that provides SaaS software to the marketing industry. They offer a friendly and collaborative working environment, flexible working hours, 26 days holiday + bank holidays, and excellent progression opportunities.
What We Offer:
- Competitive salary
- Flexible working hours
- 26 days holiday + bank holidays
- Pluralsight subscription
- Latest technology and tools