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Hospitality Team Leader

2 months ago

Amersham, Buckinghamshire, United Kingdom Loungers Full time
Hospitality Team Leader

At Loungers, we believe that our venues are exceptional, and the key to their success lies in the outstanding individuals who manage them. As a Hospitality Team Leader, you will play a crucial role in assisting the management team to uphold this excellence, ensuring that every shift is executed seamlessly, leaving our guests satisfied and delighted. Your leadership will be instrumental in creating a vibrant atmosphere where everyone thrives.


Your Responsibilities:

  • Lead the team with enthusiasm, setting a high standard for service and efficiency.
  • Maintain a keen eye for detail, ensuring that every aspect of the operation meets our high standards.
  • Foster a welcoming environment that encourages community engagement and repeat visits.
  • Support the management team in achieving operational goals and enhancing customer satisfaction.

What We Offer:

  • Equitable sharing of tips among team members based on hours worked.
  • Paid breaks to ensure your well-being during shifts.
  • Complimentary meals during every shift, regardless of duration.
  • 50% discount on food across all our brands from your first day.
  • 28 days of annual leave (including public holidays) on a pro-rata basis.
  • Exciting competitions and incentives, including opportunities for all-expenses-paid trips.
  • Time off on Christmas and Boxing Day.
  • Annual staff celebration event - Loungefest.
  • Access to emotional and practical support through the Licensed Trade Charity.
  • Flexible pay options with Wagestream.
  • Company pension plan for your future.
  • Recognition for long service with awards.
  • Opportunities for personal growth and career advancement in a rapidly expanding company.

Your Qualifications:

  • Experience as a Supervisor, Team Leader, or a dedicated front-of-house team member looking to step into management, preferably in the hospitality sector.
  • Background in a bar or restaurant setting, with experience in food and beverage service.
  • A genuine passion for hospitality and customer service.
  • Strong drive and determination to overcome challenges.
  • Excellent literacy and attention to detail for effective reporting on key performance indicators.
  • Strong communication skills to build rapport with team members and guests.
  • Ability to work independently and efficiently under pressure.
  • Solid understanding of best practices in sales enhancement, forecasting, reporting, recruitment, and customer satisfaction metrics.

If you are interested in learning more about our company culture and values, we encourage you to explore our online presence.