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Healthcare Administrative Coordinator

2 months ago

Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

Position Overview

The Healthcare Administrative Coordinator will deliver exceptional secretarial, organizational, and clerical assistance to Consultant Rheumatologists, ensuring adherence to departmental and organizational standards in accordance with established procedures.

This role involves collaborating with the Administrative Team Leader to facilitate change management initiatives. The Coordinator will ensure that patients receive care with the utmost courtesy, dignity, and respect.

Key Responsibilities

Communication and Interpersonal Relations

  • This role necessitates a compassionate and diplomatic approach when interacting with patients who may be distressed or dissatisfied with their care.
  • Ensure that all patients are treated with courtesy, dignity, and respect.
  • Communicate effectively both in writing and verbally with:
    • Internal stakeholders:

- Consultants

- Nursing personnel

- Medical staff

- Administrative and clerical teams

- Support staff

- Management

- Across the organization

External stakeholders:

- Patients and their families

- Members of the public

- General Practitioner practices

- Other healthcare facilities both locally and regionally

- Temporary medical staffing agencies

About Our Organization

The Rheumatology Department operates as a cohesive multi-disciplinary team, comprising Consultants, Specialist Registrars, Specialist Nurses, Specialist Dietitians, and administrative personnel. Together, we conduct assessments, investigations, and treatments for patients with chronic conditions, while providing a holistic approach to their care.

We prioritize values such as compassion, commitment, inclusivity, and quality. We encourage innovative thinking and embrace change to enhance our services. If you share our values and are dedicated to impactful work with individuals, you could be an excellent fit for our team.

Joining our organization means working in a region known for its stunning landscapes and high quality of life. Whether you enjoy coastal activities, outdoor adventures, or connecting with nature, the South West offers a wealth of opportunities.

Job Duties

Policy and Service Responsibilities

  • Complete necessary training to effectively utilize organizational IT systems.
  • Maintain patient records using the appropriate IT systems.
  • Acquire training to operate specialized secretarial equipment.
  • Provide coverage for medical secretaries and other administrative team members as needed.
  • Contribute to the development of policies and procedures as required.
  • Support ongoing quality improvement initiatives.
  • Assist in achieving agreed service outcomes.
  • Manage stationery orders through the designated system.
  • Leadership and Supervision Responsibilities
  • Oversee administrative support staff as needed.

Person Specification

Essential Qualifications

  • A solid educational background, including GCSEs in Mathematics and English or equivalent qualifications.
  • Proven ability to type accurately.
  • Proficient in Microsoft Office applications.
  • Demonstrated experience in delivering customer-focused services.
  • Relevant experience in a fast-paced office environment.
  • Ability to work collaboratively within a team or independently.

Desirable Qualifications

  • Qualification in audio typing.
  • Familiarity with hospital systems such as PAS, Infoflex, Cyberlab, Ultragenda, and Unit4.
  • Experience within the NHS.