Repairs Coordinator
3 weeks ago
We are seeking a skilled Repairs Advisor/Scheduler to join our Repairs team in Wakefield. As a key member of our team, you will be responsible for providing exceptional customer service and contributing to a positive community impact.
Key Responsibilities- Act as the first point of contact for customer enquiries, providing advice and information or raising orders for repairs to customers' properties.
- Receive, diagnose, and determine appropriate actions for repair problems, processing requests for maintenance services from tenants and other customers.
- Deal with and resolve disputes relating to repairs, offering advice and support to customers.
- Provide quotations, agree payments, and raise invoices for chargeable work with customers.
- Contribute to scheduling works for in-house maintenance operatives, determining the appropriate trades and time required to complete specific maintenance.
- Raise and onward process works orders and invoices, ensuring correct budget codes, SLAs, and schedule of rates items are used.
- Significant experience of working in a customer-focused administrative field within a property maintenance environment.
- Substantial experience of delivering high-level customer service standards and administrative services in a fast-moving, dynamic environment.
- Substantial experience of working with customers to establish and monitor customer satisfaction, resolving complaints within a property maintenance context.
- Substantial experience of IT systems for customer-related data collection, processing, finance systems, purchasing goods and supplies, databases.
- Competitive salary of £30,260 per annum.
- Flexible working arrangements - 2 days in the office and 3 days at home.
- On-street/local car parks close to the office.
- The office is located opposite the train station.
- Excellent support and training.
If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy, and Disclaimers which can be found at hays.co.uk
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