Strategic Customer Success Leader

2 months ago

London, Greater London, United Kingdom Infosec Conferences Full time

About Us

Infosec Conferences is a leading provider of innovative solutions for the information security industry.

Our Mission

We are committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, and neurodiversity – where innovation and growth thrive, every voice is heard, and everybody belongs.

Our Values

We value care, do, try, and shine in everything we do.

Our Team

We are a global team with a passion for innovation and next-gen technology.

Our Benefits

We offer comprehensive benefits for you and your family, including flexible hours, generous paid time off, and professional growth opportunities.

Our Culture

We believe in building communities and support throughout our organization, and we are committed to increasing awareness, understanding, empathy, and mindfulness.

Our Diversity Initiatives

We have a strong commitment to diversity, teamwork, and excellent processes implemented at all levels.

About the Role

We are seeking a Corporate Customer Success Manager to join our team. As a Corporate Customer Success Manager, you will be responsible for driving customer success and growth across our enterprise customer base.

Key Responsibilities

  • Develop and execute customer success plans to drive growth and retention
  • Build and maintain strong relationships with key customers and stakeholders
  • Provide strategic guidance and support to customers to ensure successful adoption and utilization of our solutions
  • Collaborate with cross-functional teams to identify and address customer needs and pain points
  • Develop and deliver training and enablement programs to ensure customer success

Requirements

  • 5+ years of experience in customer success or a related field
  • Proven track record of driving customer growth and retention
  • Strong relationship-building and communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • Strong analytical and problem-solving skills

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