Customer Success Manager, Strategic

2 weeks ago

London, Greater London, United Kingdom MongoDB Full time
Customer Success Manager, Strategic

MongoDB is seeking a highly skilled Customer Success Manager to join our Strategic team. As a key member of our customer-facing organization, you will be responsible for driving customer success and growth across our most strategic accounts.

Key Responsibilities:
  • Develop and execute account plans to drive customer growth and retention
  • Build and maintain strong relationships with key stakeholders, including C-suite executives and technical leaders
  • Collaborate with cross-functional teams, including Sales, Professional Services, and Product, to deliver customer value and drive business outcomes
  • Identify and prioritize customer needs, and develop solutions to address them
  • Provide exceptional customer service and support, including issue resolution and escalation
  • Document customer interactions and feedback in internal systems
  • Contribute to the development of best practices and processes to drive customer success
Requirements:
  • 9+ years of experience in a customer-facing role, with a strong background in account management and customer success
  • Proven track record of driving customer growth and retention
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
  • Strong analytical and problem-solving skills, with the ability to identify and prioritize customer needs
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A generous parental leave policy and fertility assistance
  • A commitment to diversity, equity, and inclusion

MongoDB is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a work environment that is free from harassment and discrimination.

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...

  • Strategic Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Atlassian Full time

    Strategic Customer Success ManagerAtlassian is seeking a highly skilled Strategic Customer Success Manager to join our team. This role requires a deep understanding of customer needs and a proven track record of driving business growth through strategic customer success initiatives.The ideal candidate will have a strong background in customer success, with...

  • Strategic Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Atlassian Full time

    Strategic Customer Success ManagerAtlassian is seeking a highly skilled Strategic Customer Success Manager to join our team. This role requires a deep understanding of customer needs and a proven track record of driving business growth through strategic customer success initiatives.The ideal candidate will have a strong background in customer success, with...

  • Strategic Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom SnooprID Ltd Full time

    Job DescriptionJob Title: Strategic Customer Success ManagerLocation: Remote (UK-based)Company: SnooprID LtdAbout The Company:SnooprID Ltd is a leading SaaS provider dedicated to delivering innovative cyber solutions that empower Enterprises to achieve their goals. They pride themselves on a strategic and customer-centric approach, striving to foster...

  • Strategic Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom Darktrace Ltd Full time

    Job Title: Strategic Customer Success ManagerAt Darktrace Ltd, we are seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio of strategic accounts.Key...

  • Strategic Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom Darktrace Ltd Full time

    Job Title: Strategic Customer Success ManagerAt Darktrace Ltd, we are seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio of strategic accounts.Key...

  • Customer Success Manager, Strategic

    1 month ago

    London, Greater London, United Kingdom MongoDB Full time

    About MongoDBMongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.Job...

  • Customer Success Manager, Strategic

    1 month ago

    London, Greater London, United Kingdom MongoDB Full time

    About MongoDBMongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.Job...

  • Strategic Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Darktrace Ltd Full time

    Job Title: Strategic Customer Success ManagerAt Darktrace Ltd, we are seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for managing key strategic accounts across our global customer base.Key Responsibilities:Drive adoption and outcomes leading to renewals,...

  • Strategic Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Darktrace Ltd Full time

    Job Title: Strategic Customer Success ManagerAt Darktrace Ltd, we are seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for managing key strategic accounts across our global customer base.Key Responsibilities:Drive adoption and outcomes leading to renewals,...

  • Strategic Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Darktrace Ltd Full time

    Job Title: Strategic Customer Success ManagerAt Darktrace Ltd, we are seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for managing key strategic accounts across our global customer base.Key Responsibilities:Drive adoption and outcomes leading to renewals,...

  • Strategic Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Darktrace Ltd Full time

    Job Title: Strategic Customer Success ManagerAt Darktrace Ltd, we are seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for managing key strategic accounts across our global customer base.Key Responsibilities:Drive adoption and outcomes leading to renewals,...

  • Customer Success Manager, Strategic

    4 weeks ago

    London, Greater London, United Kingdom MongoDB Full time

    Customer Success Manager, StrategicMongoDB is seeking a highly skilled Customer Success Manager to join our Strategic team. As a key member of our customer-facing organization, you will be responsible for driving customer success and growth across our most strategic accounts.Key Responsibilities:Develop and execute account plans to drive customer growth and...

  • Customer Success Manager, Strategic

    4 weeks ago

    London, Greater London, United Kingdom MongoDB Full time

    Customer Success Manager, StrategicMongoDB is seeking a highly skilled Customer Success Manager to join our Strategic team. As a key member of our customer-facing organization, you will be responsible for driving customer success and growth across our most strategic accounts.Key Responsibilities:Develop and execute account plans to drive customer growth and...

  • Strategic Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Darktrace Full time

    Join Our Team as a Strategic Customer Success ManagerAbout DarktraceDarktrace is a global leader in cyber security AI, delivering complete AI-powered solutions to protect our customers from the world's most complex threats. Our mission is to free the world of cyber disruption, and we're looking for talented individuals to join our team.About the RoleWe're...

  • Strategic Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Darktrace Full time

    Join Our Team as a Strategic Customer Success ManagerAbout DarktraceDarktrace is a global leader in cyber security AI, delivering complete AI-powered solutions to protect our customers from the world's most complex threats. Our mission is to free the world of cyber disruption, and we're looking for talented individuals to join our team.About the RoleWe're...

  • Customer Success Manager, Strategic

    2 weeks ago

    London, Greater London, United Kingdom MongoDB Full time

    Customer Success Manager, StrategicMongoDB is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by delivering exceptional customer service, identifying and addressing customer needs, and developing strategic plans to drive customer growth and...

  • Strategic Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Darktrace Full time

    About the RoleDarktrace is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.You will be managing key strategic accounts across our global customer base,...

  • Strategic Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Darktrace Full time

    About the RoleDarktrace is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.You will be managing key strategic accounts across our global customer base,...