Part Time IT Support Specialist
7 days ago
Retail Assist is a leading provider of IT Managed Services to high-end retailers and hospitality businesses. With a strong reputation for delivering exceptional service, we are committed to helping our clients succeed in a rapidly changing market.
The RoleWe are seeking a skilled and enthusiastic Part Time IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our clients via phone and email. Your primary goal will be to resolve customer issues efficiently and effectively, ensuring a high level of customer satisfaction.
Key Responsibilities- Provide technical support to clients via phone and email
- Diagnose and resolve technical issues in a timely and efficient manner
- Communicate effectively with clients to understand their needs and provide solutions
- Work collaboratively with the support team to ensure seamless service delivery
- Stay up-to-date with the latest technology trends and developments
- Excellent communication and interpersonal skills
- Strong technical skills, with a focus on hardware, software, and database management
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Access to the latest technology and training
- A chance to work with a leading provider of IT Managed Services
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