Policy Adviser

3 weeks ago


West Harptree, United Kingdom Bromford Full time
Unlock Your Potential in a Rewarding Role

Are you passionate about delivering exceptional customer service and building meaningful relationships? Do you have a knack for navigating complex processes and ensuring fair outcomes? If so, we invite you to apply for this exciting opportunity to join our lettings team at Bromford.

As a key member of our team, you will play a vital role in guiding new customers through the lettings process, ensuring accurate and timely information is gathered and recorded. Your expertise will help maintain and manage shortlists for advertised properties, guaranteeing a fair and transparent process for all.

Working closely with internal colleagues and local authorities, you will contribute to the effective day-to-day management and delivery of lettings across the business. Your experience in housing or lettings will be invaluable in helping you hit the ground running and make a significant impact from the outset.

This is a full-time role on a 12-month fixed-term contract, with regular home working available. You will be based in our Chipping Sodbury office, BS37 6JX, and will be subject to a basic DBS check.

Key Responsibilities:
  • Supporting prospective customers through the lettings journey, ensuring they find the right home to thrive.
  • Working collaboratively with the team to achieve KPIs and ensure homes are let fairly and transparently in line with our policies.

If you have previous experience in roles such as lettings officer, housing income officer, housing officer, lettings negotiator, estate agent, or customer service agent, this could be the ideal role for you.

We look forward to receiving your application and exploring how you can contribute to our team's success.


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