Showroom Manager

4 days ago

London, Greater London, United Kingdom HSL Chairs Full time

About the Role

HSL Chairs is seeking a highly skilled and experienced Showroom Manager to join our team. As a key member of our sales and customer service team, you will be responsible for delivering exceptional operational and commercial standards for our stores and home visit service.

Key Responsibilities

  • Lead the delivery of agreed KPIs for your store and hub, including Average Order Value, Customer Conversion rate, and Volume of Orders per team member.
  • Ensure cash and payment systems are well controlled and in accordance with company procedures and policies.
  • Provide store performance information and reports as required by the Area Manager.
  • Deliver sales training to store team members to ensure they are following delivering the core service benchmarks at all times.
  • Develop own and team's awareness of competitor activity and local market conditions to offer informed input to Area Manager.
  • Ensure the visual presentation of the stores and Vans and the teams in the stores and home represent the standards of a premium brand and follow Company guidelines.

People and Communication

  • Provide on-going Coaching and Mentoring support to Sales Assistants and act as a key point of contact for the Area Manager.
  • Organise and support the ongoing training of the store team in product knowledge to develop a high performing team of experts.
  • Deliver and monitor the effective implementation of training and Induction programmes for new team members.
  • Ensure the store teams are fully representative of the Brand in their appearance and manner.
  • Manage the performance of team members using company processes and tools including regular appraisals and ongoing feedback to individuals.
  • Seek opportunities for ongoing personal development for themselves and actively engage with Company training opportunities.
  • Participate in the network of communication across the area to ensure there is a shared knowledge and understanding of all business activity.

Personal Attributes

  • A real passion for customer service and the HSL mission of "changing the way people think and feel about comfort".
  • A natural coaching style and ability to help others achieve more through feedback, instruction, and encouragement.
  • The ability to establish strong, professional relationships with Comfort Specialists.
  • Encourages feedback and suggestions from the store team and passes ideas and information on to Area Managers.
  • Is commercially aware of the opportunities within their store and has the ability to identify, manage, and grow sales.
  • Is able to communicate well with team members and can adapt communication style and methods for individual needs.

Benefits

  • Our stores are open every day, so it is essential to have flexibility to work during the weekends as well as weekdays.
  • Contributory pension.
  • Death-in-service cover (qualifying period applies).
  • 30 days' holiday (pro rata) including public holidays – increasing to 33 for long-standing service.
  • Discretionary bonus (usually paid annually & qualifying period applies).
  • Health cash plan offered through Westfield Health giving cashback on optical, dental, physiotherapy, and much more.
  • Westfield rewards – spend and collect points or discounted shopping vouchers (e.g. 7% off at M&S), discounted gym membership, etc.
  • Colleague discount (50% on HSL furniture for personal use & 20% for family and friends).
  • Transave Partnership (You can opt to boost your financial wellbeing by saving a minimum of £5 per month with our partner TransaveUK Credit Union, a not-for-profit savings and loan cooperative).
  • Surprise and delight events (e.g. Fish & Chip Thursday, ice-cream treats, afternoon tea, Easter eggs, Christmas lunch, Christmas meal).
  • Free onsite parking (at most locations).

About HSL Chairs

HSL Chairs are a proud Yorkshire-based family business, with 53 stores across the UK. For over 54 years, our craftspeople have lovingly handcrafted chairs, sofas, and beds that make a real difference to the wellbeing and quality of each of our customers' lives. We believe our furniture can make life and overall wellbeing that little bit easier and happier.

At HSL Chairs, every colleague is part of our family. It's a place where everyone matters and we have a truly inclusive culture where everyone is welcome. We cherish the fact that all our colleagues are unique, with different skills, personalities, and styles. Some of our employees have stayed for nearly 40 years, so you know you're in a work family you can grow old with. Everyone is valued, and by taking care of our customers and colleagues, we will look after you.

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