Showroom Manager

3 days ago

London, Greater London, United Kingdom Frasers Group Full time

Job Title: Showroom Manager

About the Role:

We are seeking an experienced Showroom Manager to lead our sales team and drive sales growth in our showroom. As a key member of our team, you will be responsible for delivering exceptional customer service, managing sales performance, and maintaining a visually appealing showroom.

Key Responsibilities:

  • Team Leadership: Lead and motivate a team of sales associates to deliver exceptional customer service and meet sales goals.
  • Customer Experience: Ensure every customer has a positive and memorable experience in the showroom, offering expert advice on products and helping them make informed decisions.
  • Sales Management: Drive sales by actively engaging with customers, monitoring performance, and implementing strategies to exceed sales targets.
  • Visual Merchandising: Maintain the showroom's appearance, ensuring all products are beautifully displayed and the showroom is inviting and reflective of the brand.
  • Inventory Management: Oversee stock levels, ensure accurate stock reporting, and manage product replenishment to keep the showroom fully stocked.
  • Operational Excellence: Ensure all showroom operations are carried out efficiently, including opening and closing procedures, cash handling, and compliance with health and safety regulations.
  • Training and Development: Provide ongoing training and development opportunities for your team, helping them to grow and succeed in their roles.
  • Reporting and Analysis: Prepare regular reports on sales performance, customer feedback, and operational issues, and present them to senior management with actionable insights.
  • Avaliability: Need to be flexible to work across evenings and weekends.

Requirements:

  • Proven experience as a Showroom Manager or in a similar retail management role, preferably in the furniture or home decor industry.
  • Strong leadership skills with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills, with a passion for customer service.
  • A keen eye for detail and a strong sense of aesthetics, particularly in visual merchandising.
  • Ability to work under pressure, meet sales targets, and manage multiple tasks simultaneously.
  • Strong organizational skills and the ability to manage showroom operations efficiently.
  • A passion for interiors, design, and the brand.

What We Offer:

  • Competitive salary and bonus structure.
  • Opportunities for career growth and development within the company.
  • A creative and supportive work environment.
  • Generous staff discounts on products and rest of group discounts.
  • Think without limits - Think fast, fearlessly, and take the team with you.
  • Own it and back yourself - Own the basics, own your role, and own the results.
  • Be relevant - Relevant to our people, our partners, and the planet.

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