Corporate Experience Manager

2 days ago

Tadworth, Surrey, United Kingdom Search Full time
Job Title: Corporate Experience Manager

An exciting opportunity has arisen to join a leading global provider of integrated facilities and corporate real estate management. We are seeking a Corporate Experience Manager to join our team located in Surrey.

About the Role:

The successful candidate will be the driving force in championing workplace experience, helping to make the site a true destination for our clients and their colleagues. They will possess exceptional interpersonal skills, a vision for improvement and innovation, and an analytical mindset.

Key Responsibilities:
  • Liaise with the Facilities Management Team and Client contacts to drive the workplace experience strategy.
  • Manage and oversee the front of house team to ensure exceptional customer service is delivered.
  • Manage and coordinate the creation of initiatives, working with onsite teams to promote and create a forward planner of activities.
  • Coordinate all client events and activities on site, ensuring a seamless end-to-end delivery.
  • Oversee all meeting and room bookings onsite, ensuring a first-class experience for colleagues onsite.
  • Support the delivery of the One Team ethos.
  • Liaise with other aspects of the Facilities Management Team to further enhance the workplace experience onsite.
  • Develop and nurture business relationships with all client contacts across the site to gain insights into anticipated future requirements and work these into the service delivery strategy.
  • Support the Facilities Manager and Assistant Facilities Manager in driving consistently high standards of workplace experience across the site.
  • Deliver value to our customers by providing top-quality consultancy and acting as a trusted advisor.
  • Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams.
Requirements:
  • Previous experience of Building Services in a Corporate or hospitality environment.
  • Previous experience in organising, managing events and large meetings.
  • Fluent and comfortable in the use of technology, including MS Office, social media, and other applications.
  • Track record of building positive relationships and delivering exceptional customer service.
  • Ability to inspire others and support new ideas and initiatives.
  • Ability to adapt to changing demands and deadlines.
  • Takes pride in the service delivered to our customers and their customers.
  • Ability to analyse data, identify trends, and convey results, deploying an action plan in a clear, concise, and confident manner.
  • Excellent spoken and written communication skills and the ability to communicate in an effective manner.
  • Ability to think strategically and independently.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.

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