Revenue Collection Officer
3 days ago
Job Summary:
We are seeking highly motivated and enthusiastic individuals to join our Revenues and Benefits Service as a Revenue Collection Officer. The successful candidate will have a strong understanding of Council Tax and Council Tax Support, although prior experience is not essential as a comprehensive training package is offered.
Key Responsibilities:
- Administer Council Tax and Council Tax Support with a high level of accuracy and efficiency.
- Recover Council Tax arrears through effective communication and negotiation with customers.
- Provide exceptional customer service to customers, both face-to-face and over the telephone.
- Work collaboratively as part of a busy team to achieve service delivery targets.
- Contribute to the delivery of Business Rates, Housing Benefit, and Housing Benefit Overpayments.
Requirements:
- Excellent written and verbal communication skills.
- Strong customer service skills, with the ability to handle sensitive issues professionally.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong organizational and time management skills.
Working for Wakefield Council:
As a Revenue Collection Officer with Wakefield Council, you will have the opportunity to work in a dynamic and supportive team environment. You will be responsible for delivering high-quality services to our customers, while also contributing to the overall success of the Revenues and Benefits Service.
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