Revenue Collection Officer

3 days ago


Wakefield, Wakefield, United Kingdom Wakefield Council Full time

Job Summary:

We are seeking highly motivated and enthusiastic individuals to join our Revenues and Benefits Service as a Revenue Collection Officer. The successful candidate will have a strong understanding of Council Tax and Council Tax Support, although prior experience is not essential as a comprehensive training package is offered.

Key Responsibilities:

  • Administer Council Tax and Council Tax Support with a high level of accuracy and efficiency.
  • Recover Council Tax arrears through effective communication and negotiation with customers.
  • Provide exceptional customer service to customers, both face-to-face and over the telephone.
  • Work collaboratively as part of a busy team to achieve service delivery targets.
  • Contribute to the delivery of Business Rates, Housing Benefit, and Housing Benefit Overpayments.

Requirements:

  • Excellent written and verbal communication skills.
  • Strong customer service skills, with the ability to handle sensitive issues professionally.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong organizational and time management skills.

Working for Wakefield Council:

As a Revenue Collection Officer with Wakefield Council, you will have the opportunity to work in a dynamic and supportive team environment. You will be responsible for delivering high-quality services to our customers, while also contributing to the overall success of the Revenues and Benefits Service.



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