Fire Safety Systems Specialist

3 weeks ago


Gillingham, Kent, United Kingdom Senseco Systems Limited Full time

Position Overview:

The primary objective of this role is to provide exceptional technical assistance to the Service Engineering Team, specializing in Fire Detection, Voice Alarm, and Gas Suppression Systems. This position is integral in fostering the growth and development of the engineering team by exemplifying leadership qualities.

Core Responsibilities:

  • Execute fault diagnosis with a focus on achieving first-time resolutions.
  • Perform regular maintenance and servicing on fire detection, voice alarm, and gas suppression systems.
  • Engage in intricate fault diagnosis concerning system software, field devices, and wiring.
  • Offer technical guidance to field service engineers.
  • Participate in a 24/7 on-call support rotation and respond to site emergencies as required.
  • Advocate for the significance of maintaining essential spare parts inventory for clients.
  • Conduct System Condition assessments and generate comprehensive reports.
  • Carry out Cause & Effect evaluations and document findings.
  • Perform software backups for sites and ensure proper storage of software.
  • Exemplify leadership and serve as a role model within the engineering team.
  • Assist the team in delivering superior customer service and engineering expertise.
  • Provide thorough documentation and adhere to all procedures and directives from management.

Essential Qualifications:

  • Demonstrated experience in fire system engineering.
  • Commissioning trained on at least one major life safety product.
  • A proactive attitude with a commitment to sharing knowledge and supporting team development.

Skills and Competencies:

  • Strong diagnostic skills.
  • Expertise in servicing fire detection, voice alarm, and gas suppression systems.
  • Ability to conduct complex diagnostics on system software, field devices, and wiring.
  • Excellent technical support capabilities for field engineers.
  • Leadership qualities and a collaborative mindset.
  • Strong focus on customer satisfaction.

Additional Requirements:

  • Availability for 24/7 on-call support and site visits as necessary.
  • Willingness to travel as required.
  • Flexibility to work during non-standard hours, including nights and weekends, when necessary.


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