Fire Safety Systems Support Specialist
3 weeks ago
Position Overview:
The role is designed to provide exceptional technical assistance to the Service Engineering Team, focusing on Fire Detection, Voice Alarm, and Gas Suppression Systems. This position is pivotal in fostering the growth and development of the engineering team by exemplifying leadership qualities.
Primary Responsibilities:
- Execute troubleshooting with a strong emphasis on achieving first-time resolutions.
- Carry out regular maintenance and servicing of fire detection, voice alarm, and gas suppression systems.
- Engage in advanced troubleshooting of system software, field devices, and wiring.
- Offer technical guidance to field service engineers.
- Participate in a 24/7 on-call support rotation and respond to site emergencies as required.
- Advocate for the importance of maintaining essential spare parts inventory for clients.
- Conduct System Condition assessments and generate comprehensive reports.
- Perform Cause & Effect evaluations and document findings.
- Execute software backups for sites and ensure proper storage of data.
- Exhibit leadership and serve as a role model within the engineering team.
- Assist the team in delivering superior customer service and engineering expertise.
- Provide thorough documentation, reports, and adhere to all procedures and directives from management.
Essential Qualifications:
- Demonstrated experience in fire system engineering.
- Trained in commissioning on at least one major life safety product.
- A proactive mindset with a willingness to share knowledge and assist in the development of team members.
Skills and Attributes:
- Exceptional troubleshooting abilities.
- Proficiency in servicing fire detection, voice alarm, and gas suppression systems.
- Capability to perform intricate troubleshooting on system software, field devices, and wiring.
- Outstanding technical support skills for field engineers.
- Leadership qualities combined with a collaborative spirit.
- Strong commitment to customer service excellence.
Additional Requirements:
- Availability for 24/7 on-call support and site visits as necessary.
- Willingness to travel as required.
- Flexibility to work during non-standard hours, including nights and weekends, when necessary.
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