Support Team Lead
7 days ago
We are seeking a highly skilled and experienced Support Team Lead to join our team at Home Group Limited.
As a Support Team Lead, you will be responsible for leading a team of support workers and providing guidance and support to ensure the delivery of high-quality services to our customers.
Key Responsibilities:
- Lead a team of support workers to deliver services to customers with complex needs.
- Provide guidance and support to team members to ensure they have the skills and knowledge required to deliver services effectively.
- Work closely with other teams to ensure seamless service delivery and customer satisfaction.
- Monitor and report on service delivery, identifying areas for improvement and implementing changes as needed.
Requirements:
- Proven experience in a leadership role, preferably in a customer-facing or support services environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and other stakeholders.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong problem-solving and analytical skills, with the ability to identify and implement solutions to complex problems.
What We Offer:
- A competitive salary and benefits package, including a Health Cash Plan.
- Opportunities for career development and progression within the company.
- A supportive and collaborative team environment.
- The chance to make a real difference in the lives of our customers.
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