Global BPO Manager

1 month ago


London, Greater London, United Kingdom TikTok Full time
Global Vendor Manager Job Description

The TRECO Operations Team at TikTok is seeking a seasoned Global Vendor Manager to oversee the effective management, evaluation, and optimization of regional Business Process Outsourcing (BPO) vendors.

Key Responsibilities:
  • Regularly assess vendor performance to ensure they meet contractual obligations and service level agreements.
  • Analyze performance metrics and implement corrective measures when necessary.
  • Travel to BPO vendor sites for evaluations, meetings, and relationship strengthening.
  • Produce and present detailed reports on vendor performance, risks, opportunities, and other relevant metrics.
  • Stay updated on industry trends to drive innovation in BPO management and ensure competitiveness.
Requirements:
  • Bachelor's degree in Business, Management, Operations, or a related field.
  • Minimum of 5 years of experience in BPO/vendor management or a related role.
  • Proven track record in end-to-end BPO management, including the selection phase.
  • Strong negotiation and contract management skills.
  • Ability to travel frequently (50% - 70%).


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