Outpatient Receptionist

1 week ago


Chesterfield, Derbyshire, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as an Outpatient Receptionist & Call Centre Coordinator at Chesterfield Royal Hospital NHS Foundation Trust.

Main Responsibilities
  • Provide a professional front-of-house and telephone service to patients and visitors.
  • Manage the busy call centre, reporting any issues to the supervisor/team leader.
  • Process paper reconciliation slips efficiently and quickly, maintaining national and local standards.
  • Input and update the Trust's Patient Administration System (PAS), ensuring accurate patient records and high data quality.
  • Arrange outpatient appointments in accordance with agreed booking rules.
  • Stay up-to-date with organizational changes to provide a responsive and efficient service.
  • Maintain strict confidentiality at all times, relating to staff, patients, and the Trust's operations.
About Us

We are a first-class provider of sustainable healthcare services, delivering the best possible care for our patients and being a great place to work for our people. Our Proud to CARE philosophy supports our vision, and we all play a part in achieving it by living up to the values we promise to our patients and each other.

Our Values
  • COMPASSION - Treating everyone with kindness, welcoming diversity and inclusion, considering individual needs, and challenging inappropriate behaviors.
  • AMBITION - Aspiring to be the best, reaching high standards, providing exceptional care and services, and achieving measurable improvements in people's health and wellbeing.
  • RESPECT - Valuing and appreciating everyone, listening, learning, and acting on their experiences, being open and honest, and recognizing that working with others brings benefits.
  • ENCOURAGEMENT - Opportunities for all, supporting education and development, helping people to bring their improvement ideas to life and speak-up, and getting everyone involved in our future.


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