Outpatient Receptionist

1 week ago


Chesterfield, Derbyshire, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as an Outpatient Receptionist & Call Centre Coordinator at Chesterfield Royal Hospital NHS Foundation Trust.

Key Responsibilities
  • Provide a professional front-of-house and telephone service to patients and visitors.
  • Manage the efficient and high-quality service in the busy call centre, reporting any issues to the supervisor/team leader.
  • Process paper reconciliation slips efficiently and quickly, maintaining national and local standards.
  • Input and update the Trust's Patient Administration System (PAS), ensuring accurate patient computer records are maintained and achieving a high standard of data quality.
  • Arrange outpatient appointments in accordance with agreed booking rules.
  • Stay up-to-date with organizational changes to provide a responsive and efficient service.
  • Maintain strict confidentiality at all times, relating to staff, patients, and the Trust's operations.
Requirements
  • Education to GCSE standard (or equivalent).
  • Previous telephone experience.
  • Previous experience working with the general public.
  • Experience of accurate data input.
  • Proficient use of Microsoft Office.
  • Experience of working in a team.
  • Previous reception experience.
Desirable Qualifications and Experience
  • Previous call centre experience.
  • Use of the PAS System.
  • Previous experience in a healthcare environment.
Skills and Abilities
  • Good organizational skills.
  • Ability to work under pressure.
  • Ability to prioritize own workload.
  • Ability to multitask effectively.
About Us

Chesterfield Royal Hospital NHS Foundation Trust is committed to providing high-quality care to our patients and a great place to work for our staff. Our vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients. Our Proud to CARE philosophy supports this vision, and we all play a part in achieving it by living up to the values we promise to our patients and each other.



  • Chesterfield, Derbyshire, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as an Outpatient Receptionist & Call Centre Coordinator at Chesterfield Royal Hospital NHS Foundation Trust.Main ResponsibilitiesProvide a professional front-of-house and telephone service to patients and visitors.Manage the busy call centre, reporting any issues to...


  • Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    PREVIOUS APPLICANTS NEED NOT APPLY An exciting opportunity has arisen for a Part Time 30 hours a week vacancy as an Outpatient Receptionist & Call Centre Clerk. Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient...


  • Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    PREVIOUS APPLICANTS NEED NOT APPLY An exciting opportunity has arisen for a Full Time 37.5hrs a week vacancy as an Outpatient Receptionist & Call Centre Clerk. Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient...


  • Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    PREVIOUS APPLICANTS NEED NOT APPLY An exciting opportunity has arisen for a full time 37.5hour a week vacancy as an Outpatient Receptionist & Call Centre Clerk. Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient...


  • Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Surgical Services Division for the position of an Outpatient receptionist / Admin for Pre-Assessment. This post is particularly attractive as it supports a wide range of administration duties, ranging from face to face reception cover to admin support. The post will be for 29.5 hours with the working times of...


  • Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    PREVIOUS APPLICANTS NEED NOT APPLY An opportunity has arisen for a Full time 37.5 hours a week vacancy as an Outpatient Receptionist & Call Centre Clerk. Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient...


  • Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    PREVIOUS APPLICANTS NEED NOT APPLY An opportunity has arisen for a Part Time 30 hours a week vacancy as an Outpatient Receptionist & Call Centre Clerk. Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient...


  • Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    PREVIOUS APPLICANTS NEED NOT APPLY An opportunity has arisen for a Full Time Fixed Term 12 Month vacancy to cover Maternity Leave as an Outpatient Receptionist & Call Centre Clerk. Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately...


  • Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    PREVIOUS APPLICANTS NEED NOT APPLY An opportunity has arisen for a Full time 37.5 hours a week vacancy as an Outpatient Receptionist & Call Centre Clerk. Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient...


  • Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    Job summary PREVIOUS APPLICANTS NEED NOT APPLY An opportunity has arisen for a Full Time vacancy as an Outpatient Receptionist & Call Centre Clerk. The successful candidates must be customer care focused, with exceptional communication and interpersonal skills to welcome patients attending outpatient clinics and directing them efficiently to the...


  • Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    We have a great opportunity for a permanent part time Receptionist in Antenatal Clinic within the Maternity & Gynaecology Care Unit, Family Care Division. The working hours are Monday to Friday 2pm - 5pm. The Receptionists/ Admin Assistants provide a professional clerical and co-ordination service to the wards and outpatient departments, to ensure that...

  • Receptionist

    3 months ago


    Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Maternity & Gynaecology Care Unit, Integrated Care Division for a Receptionist / Admin Assistant. The hours of cover are Saturday & Sunday 12pm - 4pm The posts are to provide a professional clerical and co-ordination service to the wards and outpatient departments, to ensure that patients and visitors receive a...

  • Relief Receptionist

    3 months ago


    Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    A exciting vacancy has arisen within the Maternity & Gynaecology Care Unit, Integrated Care Division for a Relief Receptionist, working Monday - Friday 37.5 hours per week, 8.30am - 5pm. The Receptionists provide a professional clerical and co-ordination service to the wards and outpatient departments, to ensure that patients and visitors receive a...

  • Relief Receptionist

    3 months ago


    Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    A exciting vacancy has arisen within the Maternity & Gynaecology Care Unit, Integrated Care Division for a Relief Receptionist, working Monday - Friday 37.5 hrs per week. The Receptionists provide a professional clerical and co-ordination service to the wards and outpatient departments, to ensure that patients and visitors receive a friendly, customer...


  • Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    A vacancy has arisen for a Cardio-Respiratory Receptionist/Administrator. You will work at the centre of a busy diagnostics department, dealing with patients that suffer with heart and lung problems, supporting the clinic and administrative team. The post is to provide a professional clerical and co-ordinated service to the outpatient department, to ensure...

  • Ed Receptionist

    3 months ago


    Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    We are looking to appoint 3 highly organised and motivated receptionist to work in our busy Emergency Department to provide a flexible and efficient 24 hour comprehensive reception service within the Emergency Department. It is an ever changing environment which runs 7 days a week, 365 days of the year & you will be required to promote the smooth running of...

  • Ed Receptionist

    3 months ago


    Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    We are looking to appoint a highly organised and motivated receptionist to work in our busy Emergency Department to provide a flexible and efficient 24 hour comprehensive reception service within the Emergency Department. It is an ever changing environment which runs 7 days a week, 365 days of the year & you will be required to promote the smooth running of...

  • Relief Receptionist

    1 week ago


    Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

    Job summary A exciting vacancy has arisen within the Maternity & Gynaecology Care Unit, Family Care Division for a Relief Receptionist, working Monday - Friday hours per week, - 5pm. The Receptionists provide a professional clerical and co-ordination service to the wards and outpatient departments, to ensure that patients and visitors receive a...