Telephone and Web Chat Benefits Consultant

1 week ago


Witney, Oxfordshire, United Kingdom jobs24 Full time

Job Summary:

We are seeking a skilled Benefits Adviser to join our Universal Credit advice services team at jobs24. As a Benefits Adviser, you will play a crucial role in delivering telephone and web chat advice to the public on issues related to new Universal Credit claims and linked benefits.

Key Responsibilities:

  • Provide expert advice to clients on Universal Credit claims and linked benefits via telephone and web chat.
  • Support clients in making and completing their new Universal Credit claim, ensuring accurate payment.
  • Utilize sensitive listening and questioning skills to identify client issues and empower them to make informed decisions.
  • Maintain structure and control of meetings to ensure effective communication.

Requirements:

  • Good IT skills to support clients in making and completing their Universal Credit claim.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Excellent communication and interpersonal skills to interact with clients and colleagues.
  • Knowledge of Universal Credit and linked benefits.

What We Offer:

  • A competitive salary range of £25,592 - £26,135 pro-rata depending on experience.
  • A fixed-term contract until the end of December 2025.
  • A comprehensive pension scheme.
  • 4.6 weeks annual leave pro-rata plus Bank Holidays and additional long service leave.

About Us:

jobs24 is a leading provider of Universal Credit advice services. We are committed to delivering high-quality support to our clients and are seeking a skilled Benefits Adviser to join our team.



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