Field Service Engineer

1 day ago

Brighton, Brighton and Hove, United Kingdom Vix Technology Full time
About the Role

Vix Technology is seeking a highly skilled and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers. This is a fantastic opportunity to work with a global company that is customer and people focused.

Key Responsibilities
  • Identify and diagnose system faults through electrical testing procedures and with Vix software monitoring tools
  • Rectify system, on-street hardware and on-vehicle hardware faults within SLAs
  • Correspondence with customer on maintenance and fault issues
  • Maintain and drive to improve KPI performance
  • Installation and commissioning of on-vehicle and on-street equipment
  • Maintain and update documentation accurately
  • Liaise with local team and with Configuration Engineers
  • Ensure compliance of planned maintenance programme
  • Attend periodic progress meetings alongside other Vix staff
  • Ensure customer satisfaction
  • Comply with Health and Safety Standards
Requirements
  • NVQ or similar in electrical engineering or Level 3 NVQ or similar in Light or Heavy Vehicle Maintenance & Repair
  • Ability to work independently to deliver and maintain high standards when unsupervised
  • Good organisational and time management skills
  • Customer Awareness, ability to demonstrate professionalism and effectively interact with customers, delivering excellent and consistent service
  • Proven experience as a field-based engineer, time-served electrical engineer or a time-served vehicle technician with a demonstrable track record of fault diagnosis of vehicle electrical/electronic systems
  • Working in a pressurised environment, meeting tight deadlines
  • Good customer relationship skills
Benefits
  • A focus on learning and development
  • A great team of like-minded professionals
  • Private Healthcare
  • Income Protection Scheme
  • Pension
  • Group Life Assurance
  • Cycle to Work Scheme
  • Electric Car Benefit Scheme
  • Employee Assistance Programme
  • Eyecare and Spectacle Vouchers

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