Store Manager

2 weeks ago


Nantwich, Cheshire East, United Kingdom JD Group Full time
{"Job Title": "Supervisor (Naylors)", "Job Description": "Role Overview

As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring our customers receive the best possible shopping experience while in our store. You will take ownership of the day-to-day running of the store and your team, supporting the Store Management team lead and motivating a high-performing team of colleagues.

Key Responsibilities
  • Support a culture of exceptional customer service, ensuring our store teams win customers for life by exceeding their expectations.
  • Support colleagues through internal development programs to support future talent and career pathways, helping us grow our business.
  • Uphold a store that is safe and compliant operating environment for all colleagues and customers.
  • Deliver our financial results in line with or more than company targets.
  • Duty manage and take responsibility for the store in the absence of the Store or Department Managers.
Requirements
  • Great role model who supports colleagues by mentoring and sharing knowledge to build stronger teams.
  • Clear, confident, and motivational communicator with excellent verbal, listening, and written communication skills.
  • 1 year supervision experience, preferably in a similar format of retail (desired).
  • Experience of effectively prioritizing and delegating workload to achieve team goals and objectives.
  • A passion for customer service and a proven record of delivering excellence in this area.
  • Knowledge of local market trends, competitor activity, and the ability to identify local community growth opportunities to their Store Manager.
  • Keen interest in riding and/or the equine community.
Leadership Behaviours
  • Leads with a plan/do/review mindset.
  • Confident and clear decision maker.
  • Communicates in a way that inspires and engages.
  • Strives to be better.
  • Resilient and positive attitude even under pressure.
  • Takes personal responsibility.
  • Lives and breathes our values.
  • Passionate about developing teams.
  • Committed to two-way, clear, and honest feedback.

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