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Customer Service Director
2 months ago
This is an exciting opportunity to join Cast UK Limited as a Customer Service Manager, where you will be responsible for the day-to-day management of the Customer Service Team. Your primary focus will be on controlling and developing branch-based sales and margin in line with Company standards of performance.
This role is ideal for a professional with excellent customer service skills, outbound sales experience, and a proven track record of building and maintaining customer relationships. As a leader, you will be responsible for ensuring that customer orders are processed accurately and in a timely manner, and that customer service levels are consistently high.
Key Responsibilities- Team Management: Continuously assess staff against identified performance criteria and address issues of performance and conduct by applying company policies.
- Training and Development: Ensure all training requirements are met and regularly reviewed.
- Sales and Business Development: Develop and implement sales plans that focus on retaining and expanding business levels with existing customers and gaining new customers.
- Target Achievement: Ensure targets are clearly understood by the team and met on a consistent basis.
- Communication and Collaboration: Develop and maintain a close working relationship with the Field Sales team to ensure effective coordination of sales activities.
- Customer Service: Continually seek to improve communications between branch functions to achieve the highest levels of customer service.
- Excellent Customer Service Skills: Provide exceptional customer service and ensure that customer needs are met.
- Outbound Sales Experience: Proven track record of successful outbound sales and business development.
- Leadership: Demonstrate strong leadership skills and the ability to motivate and manage a team.
- Critical Thinking and Problem-Solving: Analyze situations, make informed decisions, and resolve customer concerns.
- Communication and Teamwork: Communicate effectively with the team and with customers, and understand customer needs, emotions, and motivations.
Cast UK Limited is a leading executive consultancy providing national recruitment solutions to both clients and candidates. We specialize in HR, Procurement, Buying, Supply Chain, and Logistics, and our consultants have a professional background specific to their recruiting sector. We are committed to finding talent for our clients and providing a rewarding career path for our candidates.
