Customer Service Representative
3 weeks ago
Customer Service Role
This is an exciting opportunity to join our team as a Customer Service Representative, where you will be the first point of contact for our customers.
Key Responsibilities
- Process phone bookings and email bookings in line with company processes and procedures.
- Act as the first point of escalation for phone-based and online ('direct') customer service issues.
- Handle customer queries and complaints, providing appropriate solutions within Service Level Agreements.
- Contribute to customer service policies and processes based on customer feedback.
- Process customer accounts and profiles, and associated tasks.
- Represent Green Tomato Cars in a professional manner at all times.
Requirements
- A passion for delivering outstanding customer service.
- Strong team-working skills with the ability to take ownership of your own output.
- Confidence in dealing with all stakeholders within the business' operational sphere.
- Excellent communication and problem-solving skills.
- Confident computer literacy (online platforms, Outlook, Word, Excel, Forms).
- Excellent attention to detail.
- Experience of working in a troubleshooting environment, solving problems in a pressurised environment.
Working Conditions
This is an office-based role, and you should have your own transport or be happy to take public transport. It is a rewarding but demanding role, and you must be able to work well under pressure.
Salary Information
£26,000-£29,250 per annum + Bonus.
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