Customer Service Representative

3 weeks ago


Isleworth, Greater London, United Kingdom Green Tomato Cars Full time

Customer Service Role


This is an exciting opportunity to join our team as a Customer Service Representative, where you will be the first point of contact for our customers.


Key Responsibilities



  • Process phone bookings and email bookings in line with company processes and procedures.
  • Act as the first point of escalation for phone-based and online ('direct') customer service issues.
  • Handle customer queries and complaints, providing appropriate solutions within Service Level Agreements.
  • Contribute to customer service policies and processes based on customer feedback.
  • Process customer accounts and profiles, and associated tasks.
  • Represent Green Tomato Cars in a professional manner at all times.

Requirements



  • A passion for delivering outstanding customer service.
  • Strong team-working skills with the ability to take ownership of your own output.
  • Confidence in dealing with all stakeholders within the business' operational sphere.
  • Excellent communication and problem-solving skills.
  • Confident computer literacy (online platforms, Outlook, Word, Excel, Forms).
  • Excellent attention to detail.
  • Experience of working in a troubleshooting environment, solving problems in a pressurised environment.

Working Conditions


This is an office-based role, and you should have your own transport or be happy to take public transport. It is a rewarding but demanding role, and you must be able to work well under pressure.


Salary Information


£26,000-£29,250 per annum + Bonus.




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