Facilities/Operations Manager

1 day ago

Dorchester, Dorset, United Kingdom Savills Management Resources Full time

About the Role

Savills Management Resources is seeking a highly skilled and experienced Facilities/Operations Manager to join our team. As a key member of our operations team, you will be responsible for delivering a high-quality service to our clients and ensuring the smooth day-to-day operation of our properties.

Key Responsibilities

Operational Management

  1. Oversee the facilities management of our properties, including security, cleaning, and maintenance.
  2. Develop and implement contingency plans to ensure adequate site attendance, including cover for holidays, training, and sickness.
  3. Review and update emergency risk management and emergency handling plans on an ongoing basis.
  4. Ensure compliance with all relevant base build warranties and report any breaches to the Centre Manager.
  5. Deal with general queries on site efficiently and professionally, directing queries to third parties as necessary.
  6. Act as the first point of contact for emergency situations, attending the property as needed and coordinating with third-party stakeholders to resolve issues promptly.
  7. Work with the Centre Manager to evaluate contractual relationships and ensure service partners meet agreed specifications.
  8. Deputise for the Centre Manager in their absence.

Technical and Maintenance

  1. Acquire a general working knowledge of installations and report defects or malfunctions to ensure prompt assistance.
  2. Monitor the performance of service partners to ensure work is carried out to the required quality and within timescales.
  3. Establish and implement best practice, ensuring safe working practices are always complied with.
  4. Keep abreast of health and safety legislation to ensure compliance.

Compliance and Reporting

  1. Ensure the Operation Reporting Systems are always up to date and complete.
  2. Ensure compliance with all legal and statutory requirements, including Health and Safety.
  3. Prepare the site for risk assessment, maintaining a target compliance rating of a minimum of 90%.
  4. Ensure all required operation and maintenance checklists are completed and uploaded within the appropriate time scales.

Staff Management

  1. Supervise the Security and Cleaning provision on a day-to-day basis, monitoring performance and addressing any issues.

Financial Management

  1. Ensure best practice is applied in terms of value for money in connection with the general operation of the site.
  2. Assist in the preparation of the annual service charge budget.
  3. Track expenditure and monitor invoices received in accordance with instructions of work.

Additional Responsibilities

  1. Manage and liaise with management, technical, and administration staff on strategic and operation/service delivery issues.
  2. Engage with occupiers as the first point of management contact for operational matters.
  3. Establish and implement best practice, ensuring safe working practices are complied with at all times.
  4. Establish and maintain clear communication lines with all relevant parties, including suppliers, contractors, and clients.
  5. Attend internal training courses as required and self-identify training needs.

Requirements

  • A thorough grasp of delivering a quality service to clients by ensuring properties are operated in a professional manner and to a high standard.
  • Understanding of budgets and service charges.
  • Health and Safety IOSH.
  • Highly competent in the use of spreadsheets.
  • Contractor Management.

Working Hours

8am – 5.00pm

Please see our Benefits Booklet for more information.

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