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Facilities/Operations Manager
2 months ago
About the Role
Savills Management Resources is seeking a highly skilled and experienced Facilities/Operations Manager to join our team. As a key member of our operations team, you will be responsible for delivering a high-quality service to our clients and ensuring the smooth day-to-day operation of our properties.
Key Responsibilities
Operational Management
- Oversee the facilities management of our properties, including security, cleaning, and maintenance.
- Develop and implement contingency plans to ensure adequate site attendance, including cover for holidays, training, and sickness.
- Review and update emergency risk management and emergency handling plans on an ongoing basis.
- Ensure compliance with all relevant base build warranties and report any breaches to the Centre Manager.
- Deal with general queries on site efficiently and professionally, directing queries to third parties as necessary.
- Act as the first point of contact for emergency situations, attending the property as needed and coordinating with third-party stakeholders to resolve issues promptly.
- Work with the Centre Manager to evaluate contractual relationships and ensure service partners meet agreed specifications.
- Deputise for the Centre Manager in their absence.
Technical and Maintenance
- Acquire a general working knowledge of installations and report defects or malfunctions to ensure prompt assistance.
- Monitor the performance of service partners to ensure work is carried out to the required quality and within timescales.
- Establish and implement best practice, ensuring safe working practices are always complied with.
- Keep abreast of health and safety legislation to ensure compliance.
Compliance and Reporting
- Ensure Operation Reporting Systems are up to date and complete.
- Ensure compliance with all legal and statutory requirements, including Health and Safety.
- Prepare the site for risk assessment, maintaining a target compliance rating of 90%.
- Ensure all required operation and maintenance checklists are completed and uploaded within the appropriate time scales.
Staff Management
- Supervise the Security and Cleaning provision on a day-to-day basis, monitoring performance and addressing any issues.
Financial Management
- Ensure best practice is applied in terms of value for money in connection with the general operation of the site.
- Assist in the preparation of the annual service charge budget.
- Track expenditure and monitor invoices received in accordance with instructions of work.
Additional Responsibilities
- Manage and liaise with management, technical, and administration staff on strategic and operation/service delivery issues.
- Engage with occupiers as the first point of management contact for operational matters.
- Establish and implement best practice, ensuring safe working practices are complied with at all times.
- Establish and maintain clear communication lines with all relevant parties, including suppliers, contractors, and clients.
- Attend internal training courses as required and self-identify training needs.
Requirements
- A thorough grasp of delivering a quality service to clients by ensuring properties are operated in a professional manner and to a high standard.
- Understanding of budgets and service charges.
- Health and Safety IOSH.
- Highly competent in the use of spreadsheets.
- Contractor Management.
Working Hours
8am – 5.00pm
Please see our Benefits Booklet for more information.
