Branch Manager
4 days ago
We are seeking a highly skilled and experienced Branch Manager to oversee the operations of our agricultural and turf dealership in Dorchester. As a key member of our senior management team, you will be responsible for driving business growth, improving customer satisfaction, and leading a team of professionals to achieve exceptional results.
Key Responsibilities- Business Performance: Execute the business plan and achieve financial performance, including sales, budgets, and cost control, against established KPIs and targets for the branch.
- Leadership and Communication: Ensure that appropriate communication takes place within and across all departments at the branch, including leading regular department management meetings and employee meetings.
- Customer Relationships: Develop and maintain a positive relationship with all existing and new customers, resolving any critical customer issues.
- Sales and Marketing: Support the Sales Team on a daily basis, promoting best practice, acquiring knowledge of existing prospects, providing confirmation on trade-in values, and utilizing sales/marketing programs.
- Health and Safety: Implement all health and safety requirements with the support of our internal Health and Safety Coordinator.
- Process Improvement: Communicate with other Branch Managers to implement best practices and consistent processes for all departments within the organization.
- Policy Implementation: Support Group Managers in implementing overall policies, processes, and changes in any department within the location.
- Facility Management: Oversee maintenance, security, and a professional appearance of the facility and property.
- HR and Talent Management: Liaise with HR and provide input to the hiring, development, coaching, conduct management, evaluation, and effectiveness of the management team and other employees within their depot.
- Company Values: Communicate and uphold the company's values, principles, vision, and mission within the branch.
- 1+ years experience as a Branch/Operations Manager – desirable
- 3+ years experience as a people manager (Ideally within Parts/Service/Sales) – essential
- Knowledge of financial metrics with a solid understanding of sales, parts, and service operations – essential
- Previous experience in the agriculture industry – advantageous/desirable
- Familiar with John Deere and competitive products – advantageous/desirable
- Experience of managing teams within a similar industry (i.e. Construction/commercial vehicle/motor industry) – considered
- Experience in dealing with customer issues/concerns – essential
- Solid analytical, business planning, problem-solving, and communication skills
- Very substantial/competitive salary
- Laptop and mobile phone provided
- Company vehicle including private use (Isuzu D-Max)
- Up to 33 days holiday (including bank holidays)
- Free parking
- Occupational Sick Pay Scheme
- Focused career/development progression
- Autonomous work culture – we encourage our staff to work from their own initiatives rather than be micromanaged
- Opportunity to join regular social events
- You will become part of the Hunt Forest Group community
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