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Operations Director

2 months ago


Dorchester, Dorset, United Kingdom Kemp Recruitment Full time
About the Role

Kemp Recruitment is seeking an experienced Operations Manager to join their fast-growing team in the Dorchester area. As a key member of the management team, you will be responsible for overseeing the day-to-day operations of the branch, ensuring excellent customer service, and driving business growth.

Key Responsibilities
  • Oversee the personal progression of staff members and ensure they have the necessary skills and training to excel in their roles.
  • Liaise with all departments, including Sales, Parts, Engineering, Human Resources, and Rentals/Leasing, to ensure seamless communication and collaboration.
  • Develop and maintain strong relationships with local customers and vendors/suppliers to ensure a best-in-industry service.
  • Guarantee a high level of customer satisfaction and loyalty by ensuring all customer needs are met and exceeded.
  • Oversee the branch's financial performance, including budgeting, forecasting, and financial reporting.
  • Conduct regular performance reviews for all members of the management team to ensure they are meeting their goals and objectives.
  • Develop and implement health, safety, and risk management strategies to ensure a safe and healthy work environment.
Requirements
  • A proven track record in a senior management position, preferably in the material handling, plant, or powered access sales and/or rental industry.
  • Strong people management skills, including the ability to motivate and develop staff.
  • Excellent communication and negotiation skills, with the ability to consult and advise stakeholders.
  • A proven ability to drive business growth and improve financial performance.
  • A full, valid driving license and the ability to travel to customer sites as required.
  • Ability to work well under pressure and meet deadlines.
  • Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer
  • A highly competitive salary and benefits package.
  • A company vehicle and phone for business use.
  • 25 days annual leave and a contributory pension scheme.
  • Opportunities for career development and progression.