Customer Experience Strategist

5 days ago


Midlothian, United Kingdom LHH Recruitment Solutions Full time
Customer Journey Manager

We are seeking a highly skilled Customer Journey Manager to join our team at LHH Recruitment Solutions. As a key member of our team, you will play a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring, and orchestrating Customer Journeys with a focus on technology and integrating across functions.

Key Responsibilities:

  • Assist the Product Owner in understanding and measuring Customer Journeys
  • Orchestrate Customer Journeys with a focus on technology and integrating across functions
  • Play a key role in making sense of Customer Journey insight and factoring it into prioritization approaches and design choices
  • Responsible for understanding and optimizing the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys
  • Responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness

Requirements:

  • Experience in Target Operating Model (TOM) within the Customer Journey banking world
  • Ability to demonstrate Target Operating Model experience within the Customer Journey banking world
  • Ability to make changes to existing Operating Models as well as redesigning new TOM's from scratch

About Us:

LHH Recruitment Solutions is a leading recruitment agency specializing in placing top talent in various industries. We are committed to providing exceptional service and support to our clients and candidates.



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