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Client Care Specialist
2 months ago
We are seeking a dedicated and customer-focused individual to join our team as a Client Care Advisor at our Advanced Veterinary Practice and Vet Hospital in Colchester.
As a Client Care Advisor, you will be the vital link between our clients, their pets, and our clinical team. Your role will involve providing exceptional customer service, managing the diary, taking payments, and working closely with insurance companies and referring veterinary practices.
You will be required to maintain the highest standards of front of house and administrative department protocols, ensuring a great client journey from start to finish. Your passion for great customer service and team work must be matched with your love of pets.
Key Responsibilities:- Manage the diary and take payments
- Work closely with insurance companies and referring veterinary practices
- Maintain front of house and administrative department standards and protocols
- Provide exceptional customer service
We offer a busy and friendly environment, with a mixture of front of house, call centre, and administrative shifts. Weekend work is shared on a rota basis. If you share our passion for delivering outstanding pet healthcare and great customer service, we would love to hear from you.
We value and respect difference in all its forms and aim to reflect the diversity of the communities we operate in. We encourage our people to be themselves and make a unique contribution through their values and behaviours.
