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Service Advisor
2 months ago
About the Role
We are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Group. As a key member of our service team, you will play a vital role in delivering exceptional customer service and ensuring that our customers receive the highest level of care.
Key Responsibilities:
- Provide outstanding customer service and support to our customers, ensuring that their needs are met and exceeded.
- Act as the primary point of contact for customers, responding to their queries and concerns in a timely and professional manner.
- Liaise with our technicians and workshop control to ensure that vehicles are serviced and repaired to the highest standards.
- Keep customers informed and up-to-date on the status of their vehicle, providing regular updates and ensuring that they are satisfied with the service they receive.
- Work closely with our sales team to identify opportunities to upsell and cross-sell our products and services.
- Contribute to the development and implementation of customer service initiatives and strategies to drive business growth and improve customer satisfaction.
About You
We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer service. You will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
Requirements:
- Excellent customer service skills, with the ability to provide a high level of service to customers.
- Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Basic knowledge of vehicle servicing and repair, with a willingness to learn and develop your skills.
- Ability to work flexible hours, including weekends and evenings, to meet the needs of our customers.
What We Offer
We offer a competitive salary and benefits package, including:
- Enhanced holiday entitlement
- Industry-leading maternity, paternity, and adoption pay
- Career development opportunities
- Recognition of long service
- Discounted car schemes
- High street discounts
- Discounted gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
About Sytner Group
Sytner Group is a leading provider of prestige vehicle sales and service, with over 140 dealerships across the UK. We pride ourselves on our commitment to customer service and our ability to deliver exceptional results. We are passionate about developing talent and building careers, and we offer a range of opportunities for career development and progression.
