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Customer Service Specialist
2 months ago
A leading Luxury brand is seeking an experienced After Sales Specialist to join their team. This global company is renowned for its innovative products and commitment to improving the quality.
Key Responsibilities:- Deliver Exceptional Customer Service: Address and resolve customer issues efficiently, ensuring a high level of satisfaction.
- Manage Warranty Concerns: Effectively handle warranty concerns for consumers and retailers, providing timely and effective solutions.
- Handle Service Requests: Arrange service visits, send replacement parts, and process manual orders in a timely and efficient manner.
- Maintain Accurate Records: Ensure all daily procedures align with KPI targets and maintain accurate records in D365.
- Share Expertise: Provide cross-training to team members, ensuring seamless operations during absences.
- Develop Product Knowledge: Continuously update and develop product knowledge, including current and heritage models.
- Collaborate with Management: Work with the Customer Service Manager to identify and implement operational improvements.
- Warranty Experience: Essential for managing warranty concerns and service requests.
- Proven Customer Service Track Record: Demonstrate a proven track record in providing exceptional customer service.
- Strong Organisational Skills: Ability to work independently and within a team, with strong organisational skills.
- Excellent Communication Skills: Excellent verbal and written communication skills, with the ability to produce and deliver training material for team members.
- Adaptability and CPD: Adaptability and a proactive approach to continuous professional development (CPD), with strong problem-solving skills and keen attention to detail.