Operational Efficiency Specialist
1 week ago
We are seeking a highly skilled Customer Success Operations Manager to join our team at Botify. As a key member of our customer success organization, you will play a critical role in enhancing the operational efficiency and effectiveness of our customer success initiatives.
Key Responsibilities- Operational Efficiency: Develop and refine processes and systems to improve the efficiency of the customer success and service teams, ensuring seamless execution and maximum impact.
- Data Management and Analytics: Implement and manage tools and processes to track key customer success metrics, analyzing data to identify trends and insights that drive operational improvements and strategic decisions.
- Resource Allocation: Ensure optimal deployment of resources for customer success activities based on customer needs and business priorities, maximizing ROI and driving business growth.
- Customer Lifecycle Management: Collaborate with Account Managers and Services Success Managers to optimize the customer journey and lifecycle processes, from onboarding through renewal and expansion, ensuring a seamless and satisfying experience for our customers.
- Training and Enablement: Develop and deliver training materials and tools in collaboration with the enablement director to improve the proficiency of the customer success and service teams in using internal systems and following best practices, driving consistency and excellence across the organization.
- Collaboration and Support: Serve as a key liaison between customer success, service teams, and other departments to ensure a cohesive approach to customer challenges and opportunities, fostering a culture of collaboration and teamwork.
- Performance Reporting: Regularly report on the health and progress of customer accounts, including risk assessments, satisfaction levels, and renewal probabilities, providing actionable insights to inform business decisions.
- Project Management: Lead and contribute to cross-functional projects that enhance customer success outcomes and operational scalability, driving business growth and customer satisfaction.
- Bachelor's degree in Business Administration, Management, or a related field.
- At least 2 years of experience in customer success operations or a general operations role within a SaaS organization.
- Proven experience in using CRM and customer success tools (e.g., Catalyst, Gainsight, Totango) would be a plus.
- Strong analytical and data-driven mindset, with experience in data analysis and reporting.
- Excellent communication and interpersonal skills to interact effectively with all levels of the organization.
- Knowledge of customer success processes and best practices in the SaaS industry.
- Ability to manage multiple priorities and tasks in a dynamic environment.
- Strong problem-solving skills and the ability to work under pressure.
- Proactive, self-directed, and keen on developing new approaches to achieving project goals.
- Team player with a strong focus on collaboration.
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Operations Efficiency Specialist
1 week ago
London, Greater London, United Kingdom Foundation Recruitment Full timeJob OverviewWe are seeking a highly skilled Operations Coordinator to join our team at Foundation Recruitment. As an Operations Coordinator, you will play a key role in optimizing the use of Timegate, a cutting-edge workforce management system, to drive efficiency and effectiveness in our property management operations.Key ResponsibilitiesProperty Setup and...
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Operations Efficiency Specialist
1 week ago
London, Greater London, United Kingdom Adecco Full timeAbout the RoleWe are seeking a highly skilled Performance Operations Associate to join our team at Adecco. As a key member of our operations team, you will play a critical role in driving the direct fulfilment programme for our client in the EMEA region.Key ResponsibilitiesCollaborate with various stakeholders and cross-functional teams to drive operational...
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Flight Operations Efficiency Specialist
4 days ago
London, Greater London, United Kingdom easyJet Airline Company PLC Full timeAbout the RoleWe are seeking a highly skilled Flight Operations Efficiency Specialist to join our Flight Operations Technical team at easyJet Airline Company PLC. As a key member of our team, you will be responsible for analysing current and future initiatives in relation to airline costs and network, managing fuel-related projects, and fostering...
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Flight Operations Efficiency Specialist
4 days ago
London, Greater London, United Kingdom easyJet Airline Company PLC Full timeAbout the RoleWe are seeking a highly skilled Flight Operations Efficiency Specialist to join our Flight Operations Technical team at easyJet Airline Company PLC. As a key member of our team, you will be responsible for analysing current and future initiatives in relation to airline costs and network, managing fuel-related projects, and fostering...
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Energy Efficiency Specialist
5 days ago
London, Greater London, United Kingdom Staycity Group Full timeJob Description**About the Role**We are seeking an experienced Energy Efficiency Specialist to join our rapidly growing ESG team at Staycity Group. As an Energy Efficiency Specialist, you will play a key role in supporting our energy management initiatives and contributing to our company's sustainability goals.Key ResponsibilitiesSupport the Energy Manager...
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Energy Efficiency Specialist
5 days ago
London, Greater London, United Kingdom Staycity Group Full timeJob Description**About the Role**We are seeking an experienced Energy Efficiency Specialist to join our rapidly growing ESG team at Staycity Group. As an Energy Efficiency Specialist, you will play a key role in supporting our energy management initiatives and contributing to our company's sustainability goals.Key ResponsibilitiesSupport the Energy Manager...
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Operational Efficiency Specialist
1 week ago
London, Greater London, United Kingdom Tarmac Full timeJob Summary:We are seeking a highly skilled and experienced professional to join our team as a National Performance Excellence Manager. This role will be responsible for driving operational excellence and efficiency within our Aggregate and Asphalt businesses.Key Responsibilities:Drive operational and engineering performance continuous improvement, with...
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Operational Efficiency Specialist
6 days ago
London, Greater London, United Kingdom Tarmac Full timeJob Summary:We are seeking a highly skilled and experienced professional to join our team as a National Performance Excellence Manager. This role will be responsible for driving operational excellence and efficiency within our Aggregate and Asphalt businesses.Key Responsibilities:Drive operational and engineering performance continuous improvement, with...
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Operational Efficiency Specialist
1 week ago
London, Greater London, United Kingdom HENI Full timeJob Description**About Us**HENI is a technology-driven art company that collaborates with renowned artists and estates across various sectors, including print-making, original artwork releases, book publishing, films, exhibitions, news, and research.**The Role**We are seeking an experienced Process Improvement Manager who can work closely with the CEO to...
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Energy Efficiency Specialist
6 days ago
London, Greater London, United Kingdom Staycity Group Full timeAbout the RoleWe are seeking a highly skilled Energy Efficiency Specialist to join our rapidly growing ESG team at Staycity Group. As a key member of our team, you will play a crucial role in supporting the energy management of our current and future buildings.Key ResponsibilitiesSupport the Energy Manager in identifying and implementing energy efficiency...
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Energy Efficiency Specialist
6 days ago
London, Greater London, United Kingdom Staycity Group Full timeAbout the RoleWe are seeking a highly skilled Energy Efficiency Specialist to join our rapidly growing ESG team at Staycity Group. As a key member of our team, you will play a crucial role in supporting the energy management of our current and future buildings.Key ResponsibilitiesSupport the Energy Manager in identifying and implementing energy efficiency...
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Energy Efficiency Specialist
5 days ago
London, Greater London, United Kingdom Staycity Group Full timeAbout the RoleWe are seeking a highly skilled Energy Efficiency Specialist to join our rapidly growing ESG team at Staycity Group. As a key member of our team, you will play a crucial role in supporting the energy management of our current and future buildings.Key ResponsibilitiesSupport the Energy Manager in identifying and implementing energy efficiency...
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Energy Efficiency Specialist
5 days ago
London, Greater London, United Kingdom Staycity Group Full timeAbout the RoleWe are seeking a highly skilled Energy Efficiency Specialist to join our rapidly growing ESG team at Staycity Group. As a key member of our team, you will play a crucial role in supporting the energy management of our current and future buildings.Key ResponsibilitiesSupport the Energy Manager in identifying and implementing energy efficiency...
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Energy Efficiency Specialist
2 days ago
London, Greater London, United Kingdom Staycity Group Full timeAbout the RoleWe are seeking an experienced Energy Efficiency Specialist to join our rapidly growing ESG team at Staycity Group. As a key member of our team, you will play a crucial role in supporting the energy management of our current and future buildings.Key ResponsibilitiesSupport the Energy Manager in identifying and implementing energy efficiency...
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Energy Efficiency Specialist
2 days ago
London, Greater London, United Kingdom Staycity Group Full timeAbout the RoleWe are seeking an experienced Energy Efficiency Specialist to join our rapidly growing ESG team at Staycity Group. As a key member of our team, you will play a crucial role in supporting the energy management of our current and future buildings.Key ResponsibilitiesSupport the Energy Manager in identifying and implementing energy efficiency...
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Energy Efficiency Specialist
6 days ago
London, Greater London, United Kingdom ZipRecruiter Full timeAbout the Role:We are seeking a highly skilled Energy Efficiency Specialist to join our team at ZipRecruiter. As an Energy Analyst, you will play a crucial role in evaluating, interpreting, and optimizing energy usage across our client's portfolio.Your responsibilities will include analyzing various data sets, identifying trends, and uncovering opportunities...
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Energy Efficiency Specialist
7 days ago
London, Greater London, United Kingdom ZipRecruiter Full timeAbout the Role:We are seeking a highly skilled Energy Efficiency Specialist to join our team at ZipRecruiter. As an Energy Analyst, you will play a crucial role in evaluating, interpreting, and optimizing energy usage across our client's portfolio.Your responsibilities will include analyzing various data sets, identifying trends, and uncovering opportunities...
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Energy Efficiency Specialist
6 days ago
London, Greater London, United Kingdom Randstad Construction and Property Full timeAbout the Role:As an Energy Efficiency Specialist at Randstad Construction and Property, you will play a crucial role in evaluating, interpreting, and optimizing energy usage across our clients' portfolios. Your responsibilities will involve analyzing various data sets, identifying trends, and uncovering opportunities for efficiency improvements, cost...
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Energy Efficiency Specialist
6 days ago
London, Greater London, United Kingdom Randstad Construction and Property Full timeAbout the Role:As an Energy Efficiency Specialist at Randstad Construction and Property, you will play a crucial role in evaluating, interpreting, and optimizing energy usage across our clients' portfolios. Your responsibilities will involve analyzing various data sets, identifying trends, and uncovering opportunities for efficiency improvements, cost...
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London, Greater London, United Kingdom Figma Full timeFigma is a leading design and collaboration platform that empowers teams to create and iterate on designs from start to finish. Our mission is to make design accessible to all, and we're growing our team of passionate individuals who share this vision.We're seeking an experienced sales operations specialist to support our growing sales team. As a regional...