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Senior IELTS Exams Manager

2 months ago

London, Greater London, United Kingdom Mobile Testing Solutions Ltd ("MTS") Full time
Job Summary

We are seeking a highly experienced and skilled Senior IELTS Exams Manager to join our team at Mobile Testing Solutions Ltd (MTS). As a key member of our exams delivery team, you will be responsible for managing the end-to-end process of IELTS exams, ensuring compliance with exam board standards, and driving business growth.

Key Responsibilities
  • Exams Management: Manage the IELTS exam team, overseeing exam preparation, delivery, results, and senior test administrators and test administrators.
  • Compliance and Quality Assurance: Ensure IELTS exams comply with agreed exam board, awarding body, or partner standards, and work towards annual targets set for each exam venue.
  • Customer Service: Work with customer care administrators to resolve complex or high-risk customer complaints or refund requests.
  • Internal Audits and Compliance: Collaborate with the compliance and improvement manager to produce an annual internal audit plan, and manage inspection visits from exam boards and regular inspections of exam venues.
  • Training and Development: Work effectively with HR colleagues to schedule and manage IELTS exam team training, and conduct regular reviews of IELTS exams policies, programs, and practices.
  • Business Development: Assist the Head of Exams in driving strategic business change management projects and programs, and attend relevant training to stay up-to-date with industry developments.
Requirements
  • Experience: Minimum of 4 years' experience in IELTS exams management or testing administration, or equivalent.
  • Education: Degree in business administration or related field.
  • Skills: Proven experience in invigilating high-stakes exams, good knowledge of the testing, examination, teaching, and education sectors, fully IT literate, strong people management skills, excellent attention to detail, and absolute commitment to confidentiality and duty of care.