Exams Operations Consultant

6 days ago

London, Greater London, United Kingdom British Council Full time

About the Role

We are seeking a highly skilled Risk Management Specialist to join our team at the British Council. As a key member of our Exams Operations team, you will play a critical role in ensuring the effective management of risk and compliance across our MENA North & MENA West operations.

Key Responsibilities

  • Provide expert support to the Exams Operations team on risk management, including compliance, counter-fraud, and quality assurance.
  • Communicate effectively with stakeholders and department heads to ensure that risk management processes are operating effectively.
  • Manage tools and trackers used for risk management operations.
  • Undertake self-audit QCA reviews and provide clear, prioritized recommendations to support exams operations.
  • Build and maintain a risk management plan that identifies potential risks and outlines preventive measures.
  • Support exam colleagues in carrying out self-assessments and provide ongoing guidance on corporate and board-specific standards.
  • Develop and apply professional knowledge and expertise to support exam centres in monitoring exams standards and advising on improvement.
  • Provide regular updates and tailored country reports to key stakeholders on quality and compliance status.
  • Take ownership of incident/malpractice reporting on Protecht for all Exams (except IELTS) within the cluster.

Requirements

  • Broad understanding of examination distribution products and services delivered across MENA.
  • Excellent computer skills.
  • 4 years in an Exams Administration or similar role.
  • Experience of conducting Quality and Compliance audits and/or quality reviews.
  • IELTS auditing experience.
  • University degree or equivalent.

About You

We are looking for a highly skilled and experienced professional who can bring their expertise to our team. If you have a strong background in risk management and compliance, and are passionate about delivering high-quality results, we would love to hear from you.

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