Current jobs related to Exams Operations Manager - London, Greater London - British Council

  • Exams Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom British Council Full time

    We are seeking a highly skilled Exams Operations Manager to join our team at the British Council. The successful candidate will be responsible for ensuring the smooth delivery of exams operations and supporting resources meet customer experience requirements and ensure exams integrity on the ground.Main Responsibilities: Implement a range of standardised,...

  • Exams and Operations Manager

    4 days ago

    London, Greater London, United Kingdom British Council Full time

    We are looking for a highly skilled Exams and Operations Manager to join our team at the British Council.The role of Exams and Operations Manager is to ensure that exams operations and supporting resources meet customer experience requirements and ensure exams integrity on the ground.This role is ultimately responsible for efficient, effective, and compliant...

  • Exams Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom British Council Full time

    Job Title: Exams Operations ManagerWe are seeking a highly skilled and experienced Exams Operations Manager to join our team at the British Council. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of exams operations and supporting resources meet customer experience requirements and ensure exams integrity on...

  • Exams Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom British Council Full time

    Job Title: Exams Operations ManagerWe are seeking a highly skilled and experienced Exams Operations Manager to join our team at the British Council. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of exams operations and supporting resources meet customer experience requirements and ensure exams integrity on...

  • Exams Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom British Council Full time

    Job Title: Exams Operations ManagerWe are seeking a highly skilled and experienced Exams Operations Manager to join our team at the British Council. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of exams operations and supporting resources meet customer experience requirements and ensure exams integrity on...

  • Exams Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom British Council Full time

    Job Title: Exams Operations ManagerWe are seeking a highly skilled and experienced Exams Operations Manager to join our team at the British Council. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of exams operations and supporting resources meet customer experience requirements and ensure exams integrity on...

  • Exams Operations Manager

    1 month ago

    London, Greater London, United Kingdom British Council Full time

    Job Title: Exams Operations ManagerWe are seeking an experienced Exams Operations Manager to join our team at the British Council. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of exams operations and supporting resources meet customer experience requirements and ensure exams integrity on the ground.Main...

  • Exams Operations Manager

    1 month ago

    London, Greater London, United Kingdom British Council Full time

    Job Title: Exams Operations ManagerWe are seeking an experienced Exams Operations Manager to join our team at the British Council. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of exams operations and supporting resources meet customer experience requirements and ensure exams integrity on the ground.Main...

  • Exams Operations Coordinator

    3 weeks ago

    London, Greater London, United Kingdom British Council Full time

    Job Title: Exams Operations CoordinatorWe are seeking a highly organized and detail-oriented Exams Operations Coordinator to join our team at the British Council. As a key member of our exams operations team, you will play a critical role in ensuring the smooth delivery of our exams services.Key Responsibilities:Coordinate the logistics of exams delivery,...

  • Exams Operations Coordinator

    3 weeks ago

    London, Greater London, United Kingdom British Council Full time

    Job Title: Exams Operations CoordinatorWe are seeking a highly organized and detail-oriented Exams Operations Coordinator to join our team at the British Council. As a key member of our exams operations team, you will play a critical role in ensuring the smooth delivery of our exams services.Key Responsibilities:Coordinate the logistics of exams delivery,...

  • Exams Operations Manager

    1 week ago

    London, Greater London, United Kingdom British Council Full time

    We are seeking a highly skilled Exams Operations Manager to join our team at the British Council. The successful candidate will be responsible for ensuring exams operations and supporting resources meet customer experience requirements and ensure exams integrity on the ground.Main Responsibilities:Service Delivery:Implement a range of standardised,...

  • Exams Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom British Council Full time

    We are seeking a highly organized and detail-oriented Exams Operations Coordinator to join our team at the British Council. The successful candidate will be responsible for ensuring the efficient and effective operational coordination and delivery of B2B Exams and Projects at the right cost and customer experience.Main Responsibilities: Service delivery and...

  • Exams Manager

    3 weeks ago

    London, Greater London, United Kingdom Leighacademiestrust Full time

    Exams Manager Job DescriptionWe are seeking an experienced Exams Manager to join our team at Leigh Stationers' Academy. As an Exams Manager, you will play a crucial role in ensuring the smooth delivery of exams across the school.Key Responsibilities:Liaise with school staff to manage exam entries and ensure accurate data is recorded.Manage the daily running...

  • Exams Manager

    3 weeks ago

    London, Greater London, United Kingdom Leighacademiestrust Full time

    Exams Manager Job DescriptionWe are seeking an experienced Exams Manager to join our team at Leigh Stationers' Academy. As an Exams Manager, you will play a crucial role in ensuring the smooth delivery of exams across the school.Key Responsibilities:Liaise with school staff to manage exam entries and ensure accurate data is recorded.Manage the daily running...

  • Exam Operations Coordinator

    2 months ago

    London, Greater London, United Kingdom British Council Full time

    About British Council The British Council is a global organization dedicated to fostering cultural understanding and educational opportunities between people in the UK and countries worldwide. We work directly with individuals, communities, and institutions to build connections, promote peace, and create a more inclusive world. Role Purpose As an Exam...

  • Exams Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom British Council Full time

    At the British Council, we're committed to building connections, understanding, and trust between people in the UK and countries worldwide. Our mission is to support individuals in gaining the skills, confidence, and connections to transform their lives and shape a better world in partnership with the UK.Role PurposeThe purpose of this role is to ensure...

  • Exams Operations Coordinator

    4 weeks ago

    London, Greater London, United Kingdom British Council Full time

    Role PurposeThe purpose of this role is to ensure the efficient, effective operational co-ordination and delivery of B2B Exams and Projects at the right cost and customer experience. The role is to support B2B Customers on operational, system and technical issues and report issues and resolutions to the Account Relationship Manager to develop and retain the...

  • Exams Operations Coordinator

    4 weeks ago

    London, Greater London, United Kingdom British Council Full time

    Role PurposeThe purpose of this role is to ensure the efficient, effective operational co-ordination and delivery of B2B Exams and Projects at the right cost and customer experience. The role is to support B2B Customers on operational, system and technical issues and report issues and resolutions to the Account Relationship Manager to develop and retain the...

  • Exam Operations Coordinator

    1 week ago

    London, Greater London, United Kingdom British Council Full time

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.We support them to build networks and explore creative ideas,...

  • Senior Exams Manager

    4 days ago

    London, Greater London, United Kingdom TPP RECRUITMENT Full time

    Transforming Exams for a Brighter FutureTPP Recruitment is working with a leading professional membership and awarding body for the healthcare sector in the UK to appoint a Senior Exams Manager.About the RoleLead a dedicated team and oversee the strategic growth of both UK and international exams, driving quality and operational excellence.Reporting to the...

Exams Operations Manager

2 months ago

London, Greater London, United Kingdom British Council Full time

About the Role

The British Council is a global organization that supports peace and prosperity by building connections, understanding, and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence, and connections to transform their lives and shape a better world in partnership with the UK.

Job Purpose

The purpose of this role is to ensure exams operations and supporting resources meet customer experience requirements and ensure exams integrity on the ground. This role is ultimately responsible for efficient, effective, and compliant pre and post Test Day, in addition to test day delivery, managing cost, risk, and contingency on the ground and setting standards, developing, and managing the performance of their team.

Main Accountabilities:

Service Delivery

• Implements a range of standardized, operational procedures and systems within a given work plan to achieve specified, clearly measurable targets (revenue, volume, time, and/or cost, venues admin work)

• Receives instructions and requests from cluster leadership and plans and organizes given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively

• Adapts work plans where necessary to meet customer expectations

• Drives continuous improvement at country level in the efficiency/cost effectiveness/quality of service delivery

• Uses a range of standardized systems and processes to plan and coordinate effective, timely, and cost-effective logistical support to enable the delivery of high-quality services to a range of customers (internal and/or external)

Leadership and Management

• Motivates and encourages team performance

• Plans and prioritizes country's operational activities, and supports team development towards effective delivery of services

• Manages day-to-day performance of country operations team, dealing with sickness, discipline, motivation, etc., to ensure high-quality service delivery is maintained at all times

Customers/Relationship and Stakeholders

• Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so

• Ensures the customer is kept informed throughout the process

• Develops good working relationships with appropriate colleagues throughout the BC to facilitate effective and efficient service delivery

• As required, supports senior colleagues in hosting/attending external events or meetings, ensuring these run efficiently and effectively and that a positive, professional image of the BC is projected

• Takes lead on specific stakeholder relations and vendor negotiations as directed/delegated

Risk and Compliance

• Adheres to Quality and Compliance Assurance (QCA) standards, exams boards standards & guidelines, and IELTS audit requirements at all times

• Uses standardized processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g., child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers

• Highlights to senior managers any instances of non-compliance

• Ensures team receive and maintain appropriate induction/training in all relevant risk management procedures

• Uses standard corporate protocols to assess a range of risks in service/product delivery

• Makes appropriate contingency plans to manage delivery safely and effectively in challenging or high-risk circumstances

Commercial and Resource Management

• Directly plans and controls specific cost variables (rather than the total budget) to meet established targets, ensuring compliance with all relevant corporate financial systems and processes

• Actively seeks to maximize value for money when acquiring resources, goods, or services for the country operations

Analysis and Reporting

• Uses agreed financial procedures/templates, conducts monthly and year-end analysis and reporting on income and expenditure/profitability and risk/pipeline/actual performance versus plan targets

Minimum/Essential Requirements

  • University Degree and 2 years of relevant exams operations experience
  • Experience managing small teams or demonstrating management potential
  • Experience of maintaining the highest standards of customer satisfaction
  • Ability to prepare and present reports and analysis

Desirable Requirements

  • Previous experience in exams administration, esp using IELTS systems like ORS, IWAS, IAM, EQCS
  • Knowledge of UK Board regulations and processes and proven track record of complying with these