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Care Home Administrator

2 months ago

Horley, Surrey, United Kingdom Barchester Healthcare Ltd Full time
Job Summary

Barchester Healthcare Ltd is seeking a highly skilled and experienced Administrator to join our team and play a pivotal role in the efficient running of our care homes. As a key member of the management team, you will provide critical support to the General Manager and contribute to the delivery of exceptional customer experiences.

Key Responsibilities
  • Manage customer inquiries and showrounds, ensuring a warm and welcoming environment for residents, staff, and visitors.
  • Drive occupancy and reputation of the care home through community engagement and customer database management.
  • Support resident and family feedback, focusing on customer care and satisfaction.
  • Assist with recruitment, payroll preparation, and HR administration, including employee onboarding and training.
  • Manage safe contents, petty cash, and resident fund accounts, ensuring secure storage and accurate record-keeping.
  • Provide guidance on staff development opportunities, including signposting to apprenticeships and qualifications.
Requirements
  • Experience in a customer-facing role, with a strong attention to detail and ability to prioritize tasks.
  • Previous involvement in HR administration and recruitment, with proficiency in Microsoft Office (Word, Excel, Outlook).
  • CIPD qualification or equivalent experience in a related field.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Recognition and reward for outstanding performance.