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Reservations Coordinator

2 months ago

Brentford, Greater London, United Kingdom Splendid Hospitality Group Full time

**Job Summary**

Splendid Hospitality Group is seeking a highly organized and detail-oriented Reservations Agent to join our team. As a key member of our reservations department, you will play a crucial role in ensuring a smooth experience for our guests.

**Key Responsibilities**

• Manage and track no-shows and late cancellations, ensuring daily monitoring and reporting.

• Coordinate with guests to confirm arrival details and ensure accurate room assignments.

• Maintain open communication with the reservations manager and other team members to ensure seamless operations.

• Ensure accurate and timely entry of reservations into our system.

• Develop and maintain relationships with guests to provide exceptional customer service.

• Collaborate with the reservations team to achieve daily and monthly targets.

• Participate in ongoing training and development to enhance skills and knowledge.

**What We Offer**

Splendid Hospitality Group is committed to providing a supportive and inclusive work environment. As a Reservations Agent, you will enjoy:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Free meals on duty and heavily discounted hotel stays
  • Uniform provided and 24/7 Employee Assistance Programme
  • Life Assurance and automatic enrolment into a workplace pension scheme
  • 28 holiday days (pro rata for part-time employees)

**Requirements**

To be successful in this role, you will possess:

  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment
  • Proficiency in using hotel management systems
  • High school diploma or equivalent required

**Language**

English (en-US)