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Windows 11 Technical Support Specialist

2 months ago


Nottingham, Nottingham, United Kingdom Matchtech Full time

Overview:
Matchtech is currently looking for a dedicated Technical Support Specialist to join our team in the retail industry. This contract role is essential for delivering top-notch IT assistance to retail locations, facilitating the effective integration of advanced technology systems.


Primary Responsibilities:
1. Provide daily on-site and remote support to retail staff via phone and virtual meetings.
2. Coordinate and manage the scheduling of technology rollouts in retail environments to ensure seamless operations.
3. Proactively identify and troubleshoot issues to maintain optimal system performance.
4. Collaborate with your Line Manager to relay critical information to the Programme Team, aiding in the development of effective rollout strategies and solutions.


Core Values:
Embrace and promote the values and principles of Matchtech, ensuring a customer-focused approach in all interactions.