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Housekeeping Team Leader

2 months ago


Oxford Spires OXFAR Abingdon Road OX PS, United Kingdom IHG - Voco Oxford Spire Full time
About the Role

We are seeking a highly skilled and experienced Housekeeping Team Leader to join our team at IHG - Voco Oxford Spire. As a key member of our hotel operations team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction.

Key Responsibilities
  • Lead and manage a team of housekeeping staff to deliver exceptional guest experiences
  • Ensure all guest rooms, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness and presentation
  • Develop and implement effective cleaning schedules and procedures to meet guest expectations and hotel standards
  • Collaborate with other departments to ensure seamless delivery of services and resolve any guest complaints or issues
  • Conduct regular audits and inspections to ensure compliance with hotel policies and procedures
  • Provide training and coaching to housekeeping staff to enhance their skills and knowledge
  • Monitor and report on housekeeping performance metrics, including guest satisfaction and cleanliness standards
Requirements
  • Previous experience in hotel housekeeping or a related field
  • Proven leadership and management skills, with the ability to motivate and inspire a team
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Strong attention to detail and ability to maintain high standards of cleanliness and presentation
  • Ability to work flexible hours, including evenings, weekends, and public holidays
  • Knowledge of hotel operations and procedures, including safety and security protocols
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career development and advancement
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
  • Access to training and development programs to enhance your skills and knowledge