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Payroll Onboarding Specialist

2 months ago


Manchester, United Kingdom Bright HR Limited Full time

Job Summary

We are seeking a highly skilled Payroll Onboarding Specialist to join our team at Bright HR Limited. As a Payroll Onboarding Specialist, you will be responsible for ensuring a seamless transition for our payroll customers from their current payroll provider to BrightHR Payroll.

Key Responsibilities

  • Plan and execute customer onboarding projects for payroll in a timely manner.
  • Take a documented approach to balancing all payroll onboarding data, including static data, cumulative year-to-date balances, and comparisons to previous Full Payment Submission files.
  • Explain the onboarding process to customers through regular project sessions and timely update meetings.
  • Ensure data migration documents are completed correctly and thoroughly checked during the gathering and loading processes.
  • Assist with processing of parallel runs and ensure all run results balance with the new customer's previous payroll provider.
  • Manage a portfolio of projects simultaneously, prioritizing based on customer and business needs.
  • Ensure adherence to BrightHR Payroll's onboarding Service Level Agreement (SLA) at all times.
  • Manage customers to supply all data to the Onboarding Team in a timely fashion to meet the agreed go-live date.
  • Meet all Key Performance Indicators (KPIs) set and document all key reasons for project slippage with transparency of reasons and any additional cost implications.

Requirements

  • Previous customer onboarding experience within a payroll or finance-related role, with demonstrable experience of onboarding principles such as data loads, reconciliation, parallel runs, and go-live authority.
  • Awareness of UK payroll legislation and tax regulations.
  • Previous experience in SaaS platforms and an awareness of HR and payroll systems and how they work.
  • Light-touch project management skills.
  • Proven experience in building and maintaining positive client relationships.
  • The ability to become a brand ambassador for BrightHR and its sister companies.