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Payroll Onboarding Specialist

1 month ago

Greater Manchester, United Kingdom Portfolio Payroll Full time
Job Description

Portfolio Payroll is seeking a skilled Payroll Onboarding Specialist to join their team in Central Manchester. As a key member of the organization, you will be responsible for ensuring a seamless transition for payroll customers from their current provider.

Key Responsibilities:

  • Plan and execute customer onboarding projects for payroll in a timely manner.
  • Take a documented approach to balancing payroll onboarding data, including static data, cumulative year-to-date balances, and comparisons to previous Full Payment Submission files.
  • Explain the onboarding process to customers through regular project sessions and timely update meetings.
  • Ensure data migration documents are completed correctly and thoroughly checked during the gathering and loading processes.
  • Assist with processing parallel runs and ensuring all run results balance with the new customer's previous payroll provider.
  • Manage a portfolio of projects, prioritizing based on customer and business need.
  • Maintain customer confidentiality and educate customers on service and system features.
  • Ensure adherence to the Payroll onboarding SLA and manage customers to supply all data in a timely fashion.
  • Meet Key Performance Indicators and document reasons for project slippage with transparency.

About the Role:

  • Previous customer onboarding experience in a payroll or finance-related role, with demonstrable experience of onboarding principles.
  • Awareness of UK payroll legislation and tax regulations.
  • Light-touch project management skills and excellent written and verbal communication skills.
  • Proven experience in building and maintaining positive client relationships.
  • Ability to work in a fast-paced environment and become a brand ambassador for the business.

Benefits:

  • Profit share scheme
  • Day off on your birthday
  • Perkbox discounts
  • Access to Employee Assistance Programme
  • 25 days' holiday, plus bank holidays
  • Pension Plan and Life Insurance
  • Company incentives and access to discount schemes
  • Holidays increase after 2- and 5-years' service
  • Free breakfast every Monday
  • Opportunity to expand your knowledge from an experienced, friendly team
  • Modern working environment in Manchester City Centre