Head of Loyalty Programme

6 hours ago

Bracknell, Bracknell Forest, United Kingdom ENGINEERINGUK Full time
About the Role

This is a senior position in the Customer leadership team accountable for the strategic leadership and outcome delivery of the MyWaitrose loyalty scheme, a key lever in driving commercial outcomes and customer advocacy, retention and engagement with the brand.

Key Responsibilities
  • Be accountable for driving revenue and profit targets to contribute to brand P&Ls, driving in period returns responding to short-term trade conditions as well as long-term customer lifetime value.
  • Work closely with the Head of Loyalty John Lewis and Head of Pan-Partnership Loyalty & Customer Planning to align across the schemes, share best practice and drive commercial growth.
Essential Skills
  • Extensive experience working with Retail Loyalty Schemes
  • Multi-industry, broad sector experience in developing and launching a loyalty programme
  • Strong understanding of data and analytics
  • Proven track record of building commercial value
  • Experience of managing large teams and working collaboratively
  • Proven track record of people leadership development
  • Demonstrable experience of influencing cross functional stakeholders up to board level
  • Confident working in a high pressure, challenging environment with high accountability
  • Experience of managing and allocating significant budgets
  • Capability to balance both short term and long term goals
Benefits of the Partnership
  • Hybrid Working
  • Full time working holiday entitlement 25 days holiday, plus public and bank holidays (this is prorated for part time hours)
  • Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
  • Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years' service, you'll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
  • You'll get Partnership discount in store and online once you complete your Earning Membership period. That's 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply). You'll also be able to nominate someone you live with to share your discount
  • Simple cycle to work support scheme
  • Private Healthcare scheme, run by Bupa, is offered to Partners at levels 1-6. It provides Partners who need medical attention, the ability to obtain it with minimum interference to their work
  • Personal use car scheme (or an allowance as a cash amount if preferred) is offered to Partners at Partnership levels 1-5. The scheme allows Partners to select from most car brands with insurance, recovery, fuel card and service plans included. Essential use cars are available for Partners who are required to travel on business regularly.

  • Head of Loyalty Strategy

    7 days ago

    Bracknell, Bracknell Forest, United Kingdom Waitrose & Partners Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our MyWaitrose loyalty scheme, driving commercial outcomes and customer advocacy, retention, and engagement with the brand.Key ResponsibilitiesDevelop and execute a strategic plan to drive revenue and profit targets, contributing to brand P&Ls and responding to short-term...

  • Head of Loyalty Strategy

    7 days ago

    Bracknell, Bracknell Forest, United Kingdom Waitrose & Partners Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our MyWaitrose loyalty scheme, driving commercial outcomes and customer advocacy, retention, and engagement with the brand.Key ResponsibilitiesDevelop and execute a strategic plan to drive revenue and profit targets, contributing to brand P&Ls and responding to short-term...

  • Head of Programme Management

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Opus Recruitment Solutions Full time £85,000 - £95,000

    Job DescriptionHead of Programme ManagementWe are seeking an experienced Head of Programme Management to join our team at Opus Recruitment Solutions. As a key member of our organisation, you will be responsible for leading and managing programmes from initiation to delivery, ensuring successful outcomes and stakeholder satisfaction.Key...

  • Head of Programme Operations

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Opus Recruitment Solutions Full time £85,000 - £95,000

    About the RoleWe are seeking a highly skilled and experienced Head of Programme Management to join our team at Opus Recruitment Solutions.The successful candidate will be responsible for overseeing the delivery of programmes across various business units, ensuring that projects are completed on time, within budget, and to the required quality standards.Key...

  • Head of Programmes and Change Management

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom HealthHero Full time

    Job Title: Head of ProgrammesAbout the Role:We are seeking an experienced Head of Programmes to join our team at HealthHero. As a key member of our operations team, you will be responsible for leading and delivering programmes that drive business growth and improve operational efficiency.Key Responsibilities:Lead and manage programmes across the...

  • Head of Programmes and Change Management

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom HealthHero Full time

    Job Title: Head of ProgrammesAbout the Role:We are seeking an experienced Head of Programmes to join our team at HealthHero. As a key member of our operations team, you will be responsible for leading and delivering programmes that drive business growth and improve operational efficiency.Key Responsibilities:Lead and manage programmes across the...

  • Head of Programmes and Change Management

    6 days ago

    Bracknell, Bracknell Forest, United Kingdom HealthHero Full time

    Job Title: Head of ProgrammesAbout the Role:We are seeking an experienced Head of Programmes to join our team at HealthHero. As a key member of our operations team, you will be responsible for leading and delivering programmes that drive business growth and improve operational efficiency.Key Responsibilities:Lead and manage programmes across the...

  • Head of Programmes and Change Management

    6 days ago

    Bracknell, Bracknell Forest, United Kingdom HealthHero Full time

    Job Title: Head of ProgrammesAbout the Role:We are seeking an experienced Head of Programmes to join our team at HealthHero. As a key member of our operations team, you will be responsible for leading and delivering programmes that drive business growth and improve operational efficiency.Key Responsibilities:Lead and manage programmes across the...

  • Senior Sustainability Director

    1 week ago

    Bracknell, Bracknell Forest, United Kingdom Head Office Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Sustainability Director to join our Ethics & Sustainability team at Head Office. This is an exciting opportunity to play a critical part in the acceleration and integration of sustainability plans within the Waitrose business.The successful candidate will lead the development of strategic...

  • Senior Sustainability Director

    1 week ago

    Bracknell, Bracknell Forest, United Kingdom Head Office Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Sustainability Director to join our Ethics & Sustainability team at Head Office. This is an exciting opportunity to play a critical part in the acceleration and integration of sustainability plans within the Waitrose business.The successful candidate will lead the development of strategic...

  • Senior Sustainability Director

    1 week ago

    Bracknell, Bracknell Forest, United Kingdom Head Office Full time

    Job Title: Senior Sustainability DirectorWe are seeking a highly skilled and experienced Senior Sustainability Director to join our Ethics & Sustainability team at Head Office. This is an exciting opportunity to lead the development and delivery of strategic plans for responsible sourcing of fish and seafood, and to play a critical part in the acceleration...

  • Senior Sustainability Director

    7 days ago

    Bracknell, Bracknell Forest, United Kingdom Head Office Full time

    Job Title: Senior Sustainability DirectorWe are seeking a highly skilled and experienced Senior Sustainability Director to join our Ethics & Sustainability team at Head Office. This is an exciting opportunity to lead the development and delivery of strategic plans for responsible sourcing of fish and seafood, and to play a critical part in the acceleration...

  • Senior Programme Manager

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Opus Recruitment Solutions Full time £85,000 - £95,000

    About the RoleWe are seeking a highly skilled and experienced Head of Programme Management to join our team at Opus Recruitment Solutions.The successful candidate will be responsible for overseeing the delivery of programmes across various business units, ensuring that projects are completed on time, within budget, and to the required quality standards.Key...

  • Director of Programme Delivery

    4 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Opus Recruitment Solutions Full time £85,000 - £95,000

    About the RoleWe are seeking a highly skilled and experienced Head of Programme Management to join our team at Opus Recruitment Solutions.The successful candidate will be responsible for overseeing the delivery of programmes across various business units, ensuring that projects are completed on time, within budget, and to the required quality standards.Key...

  • Deputy Head Housekeeper

    7 days ago

    Bracknell, Bracknell Forest, United Kingdom C&E Recruitment Full time

    Deputy Head Housekeeper OpportunityWe are seeking an experienced Deputy Head Housekeeper to join our team at a 4-star hotel in Bracknell. As a key member of our Housekeeping department, you will play a vital role in ensuring the cleanliness and maintenance of our guest bedrooms and public areas.The RoleAs Deputy Head Housekeeper, you will be responsible for...

  • Deputy Head Housekeeper

    7 days ago

    Bracknell, Bracknell Forest, United Kingdom C&E Recruitment Full time

    Deputy Head Housekeeper OpportunityWe are seeking an experienced Deputy Head Housekeeper to join our team at a 4-star hotel in Bracknell. As a key member of our Housekeeping department, you will play a vital role in ensuring the cleanliness and maintenance of our guest bedrooms and public areas.The RoleAs Deputy Head Housekeeper, you will be responsible for...

  • Head of English Department

    1 week ago

    Bracknell, Bracknell Forest, United Kingdom Greenshaw Learning Trust Full time

    Job Title: Head of Academic EnglishWe are seeking an exceptional individual to lead our English department and drive academic excellence. As Head of Academic English, you will be responsible for developing and implementing a comprehensive English curriculum that inspires and engages our students.About the RoleThis is an exciting opportunity to join Greenshaw...

  • Head of English Department

    1 week ago

    Bracknell, Bracknell Forest, United Kingdom Greenshaw Learning Trust Full time

    Job Title: Head of Academic EnglishWe are seeking an exceptional individual to lead our English department and drive academic excellence. As Head of Academic English, you will be responsible for developing and implementing a comprehensive English curriculum that inspires and engages our students.About the RoleThis is an exciting opportunity to join Greenshaw...

  • Deputy Head of Housekeeping

    6 days ago

    Bracknell, Bracknell Forest, United Kingdom Coppid Beech Hotel Full time

    We are seeking a highly skilled and experienced Deputy Head Housekeeper to join our Housekeeping Team at Coppid Beech Hotel.About the RoleAs a Deputy Head Housekeeper, you will be responsible for maintaining high standards of cleanliness throughout the hotel and supervising the performance of all Housekeeping staff. You will work closely with the Executive...

  • Deputy Head of Housekeeping

    6 days ago

    Bracknell, Bracknell Forest, United Kingdom Coppid Beech Hotel Full time

    We are seeking a highly skilled and experienced Deputy Head Housekeeper to join our Housekeeping Team at Coppid Beech Hotel.About the RoleAs a Deputy Head Housekeeper, you will be responsible for maintaining high standards of cleanliness throughout the hotel and supervising the performance of all Housekeeping staff. You will work closely with the Executive...