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E-Commerce Operations Specialist

2 months ago

London, Greater London, United Kingdom INEOS Automotive Full time
{"title": "E-Commerce Analyst Role", "description": "About the Role

As an E-Commerce Analyst at INEOS Automotive, you will play a critical role in ensuring the smooth operation of our e-commerce platform. This includes managing day-to-day business requests, engaging with suppliers, and collaborating with the e-commerce product owner to deliver fixes, efficiencies, and upgrades to the platform.

Key Responsibilities
  • Manage the e-commerce systems landscape, ensuring platform availability and inbound work queues
  • Act as the single point of contact for e-commerce tickets, queries, and initial engagements
  • Translate inbound e-commerce support requirements into business requirements or resolutions for delivery on the required platform
  • Work closely with e-commerce delivery supplier support teams on operational activities and resolution actions
  • Build and manage relationships with the e-commerce product owner, ensuring all e-commerce deliverables are aligned to requirements and priorities
  • Support the digital delivery team in overall change management and delivery projects, ensuring newly released functionality is understood and worked into operational plans
  • Own and continuously enhance e-commerce operational service processes, supporting wider digital operations practices
Requirements
  • Experience working with e-commerce solutions, utilizing an e-commerce engine with CMS frontend
  • Experience managing a support ticket queue end-to-end and associated operational processes
  • Experience working with OEM vehicle configurators desirable
  • Experience working with global payment gateway solutions desirable
  • Ability to extrapolate core business requirements and define them with supplier support teams
  • Ability to work well in a fast-paced, deadline-driven environment
  • Strong Excel and PowerPoint skills
  • Attention to detail and ability to quickly master complex requirements
  • Experience working with a digital change delivery team
  • Excellent time management and ability to prioritize workload
  • Excellent interpersonal skills and ability to build long-term professional relationships at all levels
Technical Skills
  • Agile and Waterfall methodologies: Scrum, Scaled Agile, Waterfall
  • Support ticket management
  • Knowledge of development methodologies and practices
  • Testing strategy and management
  • eCommerce experience and platform knowledge
  • Tools: DevOps, Excel, Word, PowerPoint, Project, SharePoint, Teamwork
  • SAP Commerce platform
  • Azure infrastructure
", "company": "INEOS Automotive", "location": "", "language": "en-US"}