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Program Director
2 months ago
Program Head
As a Program Head at Tech Mahindra, you will be responsible for leading and managing the Program in a timely, controlled, and predictable manner. This involves utilizing your strong interpersonal skills to identify and engage with teams to manage all ongoing communications, ensuring that all stakeholders are kept informed at an appropriate level.
Key Responsibilities:
- Process Analysis and Improvement: Identify areas for improvement in business processes by analyzing data, conducting interviews, and staying abreast of industry best practices.
- Business Requirements Gathering: Work closely with stakeholders to gather and document business requirements, ensuring a comprehensive understanding of business processes and objectives.
- Cross-Functional Collaboration: Collaborate with cross-functional teams, including business leaders, IT professionals, and subject matter experts, to understand their needs and incorporate feedback into process improvement initiatives.
- Recommendations and Implementation: Develop and present clear and actionable recommendations for process improvements, outlining the benefits and potential impacts on the organization. Support the implementation of recommended process improvements, collaborating with project teams to ensure successful integration and adherence to established timelines.
- Performance Monitoring and Optimization: Establish key performance indicators (KPIs) to monitor the effectiveness of implemented processes and make further recommendations for optimization.
- Documentation and Change Management: Maintain accurate and up-to-date documentation of business processes, changes, and associated procedures. Assist in developing and implementing change management strategies to ensure successful adoption of process improvements throughout the organization.
- Process Modelling and Training: Utilize process modelling tools such as Visio, PowerPoint, MS Teams, Confluence to visually represent and document current and future state processes. Develop training materials and conduct training sessions to ensure that stakeholders are informed and capable of following revised processes.
- Culture of Continuous Improvement: Foster a culture of continuous improvement by staying informed about industry trends, emerging technologies, and best practices in business process management.
- Risk Assessment and Mitigation: Identify and assess potential risks associated with proposed process changes and develop mitigation strategies.
Requirements:
- Strong leadership and management skills
- Excellent interpersonal and communication skills
- Ability to analyze data and identify areas for improvement
- Knowledge of business process management best practices
- Experience with process modelling tools
- Ability to develop and present clear recommendations
- Strong collaboration and stakeholder management skills
