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Platform Delivery Manager

2 months ago

Aberdeen, Aberdeen City, United Kingdom prosource Full time
Job Title: Platform Delivery Lead

We are seeking a highly motivated and skilled Platform Delivery Lead to join our dynamic team at Prosource. The successful candidate will lead a small team and provide operational and project support in an enterprise setting.

Key Responsibilities:
  • Coordinate and allocate operational and project activities to technical SMEs
  • Deliver, quality assure, and service improve
  • Act as a focal point for escalation for the team and wider business
  • Delegate authority for the Platform Manager
  • Serve as an internal point of escalation for technical or functional queries
  • Manage incidents, requests, problems, and changes in accordance with ITIL processes
  • Carry out capacity management, knowledge management, and asset management in accordance with ITIL processes
  • Plan and implement changes in accordance with change management processes
  • Engage and coordinate with third-party vendors and support providers as required
Requirements:
  • Previous experience of supervising or leading technical teams
  • Strong communication and interpersonal skills and the ability to liaise with individuals up to Senior Leadership level
  • Service Delivery and Service Management experience, ideally in IT
  • Experience of dealing with third-party vendors and support providers
  • Effective stakeholder engagement skills
  • Knowledge of Information Security best practices
  • Skills in root cause investigation and the ability to resolve business-critical issues
  • Problem-solving skills
  • Ability to be self-supporting and proactive
  • ITIL, Six Sigma, or service management and improvement framework knowledge
What We Offer:
  • Competitive salary and benefits package
  • Company Pension Scheme
  • Private Medical Insurance
  • Private Dental Insurance
  • Group Income Protection Plan
  • Group Life Assurance
  • Cycle to Work Scheme
  • Prosocial Events
  • Electric Car Salary Sacrifice Scheme

We believe in recognizing and rewarding hard work and offer a range of benefits to support our employees' well-being and career development.

We are committed to creating a diverse and inclusive work environment and welcome applications from disabled candidates. If you require any adjustments in the assessment process, please let us know.

Successful candidates will be subject to background and right to work checks.

About Prosource:

We are a professional services provider in technology, offering a range of business services across the lifespan of successful technological deployment and adoption. Our values are central to what we do and how we do it, and we are always looking to welcome new people to the team who share our vision and values.